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English Speaking Support

New Here ,
Sep 14, 2017 Sep 14, 2017

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Is there any way to speak with a billing support representative that has a good command of the English language? 

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correct answers 1 Correct answer

LEGEND , Sep 14, 2017 Sep 14, 2017

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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LEGEND ,
Sep 14, 2017 Sep 14, 2017

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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New Here ,
Sep 14, 2017 Sep 14, 2017

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Thank You Ned. That is what I needed.

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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No. I've been transferred to one foreign speaking person after another, none of whom speak a clear English. It's utterly disgusting.

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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try chat or twitter:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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The probem with chat is that a conversation that SHOULD have only been 5 minutes long, becomes 40 minutes.

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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there are reasons to complain about everything.  that's not the issue.

 

if you have something that can only be handled by adobe staff (and that's not clear to me), then you have to pick one of the 3 communication modes.

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