Skip to main content
Participant
October 26, 2022
Question

erreur 206 installation

  • October 26, 2022
  • 1 reply
  • 874 views

Bonjour à tous,

 

l'erreur classique 206. Suite à une reboot en boucle de la connexion de adobe, j'ai réinstallé l'application et toujours l'erreur 206 plusieurs solutions essayées : changement de réseau, désactivation du parefeu, changement de DNS. Je n'en vois pas le bout.

 

plateforme W10

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
October 26, 2022

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

Participant
October 26, 2022

we've already try this solution, and it doesn't work... 😕😕

kglad
Community Expert
Community Expert
October 26, 2022

firefox

tls 3


thank you for that info.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials