Erro ao instalar Creative Adobe desktop

[Cleb Damacena]

Olá!

Acabei de assinar o pacote adobe, porém não estou conseguindo instalar o Creative Adobe desktop em meu notebook. Chega na tela de incialização, mas não sai dela, logo em seguida apresenta varios alertas de erros.

já usei o Adobe Creative Cloud Cleaner Tool, exclui, reeiniciei, reeinstalei e nada resolvido. 

Alguem pode me ajudar?

[kglad · Accepted solution]

does your computer meet specs? https://helpx.adobe.com/creative-cloud/system-requirements.html. 

[kglad · Accepted solution]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta · Accepted solution]

Hi Cleb Damacena,

We are sorry for the trouble. Could you share your system's specifications(OS version, RAM, GPU, etc)?

We'll look into the details.

^Shivangi

[Cleb Damacena · Accepted solution]

Hi everyone,

My problem is solved.
It was caused by some missing DLL files, but everything is installed now.

Thank you for your help!

[kglad]

good to hear.  can you say what dll files were missing or why they were missing?