Erro C301

Forum|Forum|8 years ago
January 14, 2018
4 replies
23532 views

Eu formatei meu computador e fui tentar reinstalar os programas da Creative Cloud, porém agora, aparece essa mensagem:

Não sei mais o que fazer, isso acontece com TODOS os programas da Adobe.

This topic has been closed for replies.

Correct answer Bani Verma

Hi Alyonas80863638,

As you have mentioned you are unable to install Adobe Creative cloud apps as it fails with an error code "C301",

I would recommend you to uninstall the Microsoft Visual C++ Redistributable 2015, see the steps on how to do that in the below help document:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

Once uninstalled, use the below link to manually download and install Microsoft Visual C++ Run-time 2015:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

Let us know if this helps.

S

StooMetz902

Participant

I used this and it completely fixed the issue for me.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

A

anac18147093

Participant

Hi,

I tryed all the suggestion refered here and nothing worked with me. Any other option I can try to solve this error?

Ana

Gerry Mander

Participant

Delete the Adobe software and buy some that works.

W

wdburgdorf

Known Participant

I have the same error, but no Visual Studio 2015 installed. But 2008, 2010, 2012, 2013 and 2017. What now?

Bani Verma

Community Manager

Hi Wdburgdorf,

As you are getting error 'Error code 301' while installing Creative Cloud apps, and you don't see Microsoft Visual C++ Redistributable 2015 installed in your machine.

I would recommend performing the steps shared in my reply above on Microsoft Visual C++ Redistributable 2013 and Microsoft Visual C++ Redistributable 2017.

Use the following link to download them: https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

Let us know if this helps.

W

wdburgdorf

Known Participant

Meanwhile I have been able to uninstall and then reinstall CC - without trying to install any new C++. I used the Cleaner Tool to uninstall, it was not possible without that tool.