error 1001 - Failed to Update

[jenniferg59340932]

This is the second time I've run into problems with CC not updating properly.  Last time I had to uninstall all of my apps, uninstall creative cloud and then get a new work computer to reinstall everything.  Now I'm getting the "Creative Cloud desktop failure to update (Error code: 1001).  I cannot uninstall because my apps require CC.

I'm running Windows 7 Enterprise SP1 64 bit

Please help

[Sheena Kaul]

Hi,

Please try the steps below:

• Uninstall the Adobe CC desktop app (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Reboot the machine.
• Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop

Regards,                 

Sheena

[jenniferg59340932]

I can't uninstall it because it says I have applications that require it. Currently I have about eight applications that I use on my computer.

[Sheena Kaul]

Please use the uninstaller as in my previous post.

[jenniferg59340932]

I uninstalled ok – now it won’t install. I double click on the exe file and it won’t run.

[Sheena Kaul]

Did you reboot your machine and then check?

[jenniferg59340932]

I did. Thoughts?

Sincerely

Jennifer Gropel

Skillsoft | phone 480.586.1482

Sent from my iPhone

[Sheena Kaul]

What is the error that you are getting?

[jenniferg59340932]

No error - I download the Creative CloudSetup-Up.exe and I when I double click on it, it asks if I want to run this file....I select Run and then nothing happens.

[Sheena Kaul]

Did you try to run it as an admin?

[AE-FTW]

I've been unable to use the Creative Cloud Desktop app for weeks.

When it starts up I get an "Upgrade" message.

When I update it installs and the graph progresses to 100% before the app closes.

There's no getting it back. I think it's still running because there are CreativeCloud processes, but something is clearly wrong if I can't open it, relaunch it, or whatever.

After rebooting it will open again, and prompt me to Update all over again.

CreativeCloudSet-Up.exe also stalls after completing the downloading part of the process and infinitely installs (graph does not progress).

Creative Cloud Uninstaller.exe enters an "Uninstalling Creative Cloud desktop" state (after killing Chrome and messing with Teamviewer) and never completes.

AdobeCreativeCloudCleanerTool.exe does not give me the option to remove Creative Cloud Desktop app.

Deleting opm.db or the entire OOBE folder does nothing to rectify the problem.

Any ideas?

[AE-FTW · Accepted solution]

Gave up on Creative Cloud Desktop app. Managed to successfully install manual updates for apps from All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools

[Sheena Kaul]

Moving to Creative Cloud Download & Install‌

[joerg-t3]

For me the following helped with Error code 1001:

1. Close all Adobe-Products (you may need to force-close the Adobe desktop app via taskmanager)

2. go to your Windows Temp-Folder (Type %TEMP% in your file-explorers adress bar)

3. Delete the Folder AdobeDownload and CreativeCloud. (You may want to delete everything in the Temp folder just to be sure)

4. Start your Creative Cloud App with Admin-Rights. It should now work just fine.

hope this helps

[michaelw17851151]

I can confirm deleting the temp files and running as administrator works

[AE-FTW]

For me the following helped with Error code 1001:

1. Close all Adobe-Products (you may need to force-close the Adobe desktop app via taskmanager)

2. go to your Windows Temp-Folder (Type %TEMP% in your file-explorers adress bar)

3. Delete the Folder AdobeDownload and CreativeCloud. (You may want to delete everything in the Temp folder just to be sure)

4. Start your Creative Cloud App with Admin-Rights. It should now work just fine.

No joy here. This did not help.

[AE-FTW]

Finally getting somewhere.

I followed the "quit all Adobe apps in task manager and empty temp files" instructions mentioned below. This failed to fix the update prompt and failing update of Creative Cloud App.

However, after this I went to All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools and downloaded the latest Adobe CC Desktop App version 3.6.0.248 installer and ran it.

My Creative Cloud is back up and running AND I'm updating Apps in it too.

Let's see if it lasts.