error 1001 - Failed to Update

Forum|Forum|10 years ago
December 4, 2015
4 replies
21194 views

This is the second time I've run into problems with CC not updating properly. Last time I had to uninstall all of my apps, uninstall creative cloud and then get a new work computer to reinstall everything. Now I'm getting the "Creative Cloud desktop failure to update (Error code: 1001). I cannot uninstall because my apps require CC.

I'm running Windows 7 Enterprise SP1 64 bit

Please help

This topic has been closed for replies.

Correct answer AE-FTW

Gave up on Creative Cloud Desktop app. Managed to successfully install manual updates for apps from All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools

AE-FTW

Inspiring

Finally getting somewhere.

I followed the "quit all Adobe apps in task manager and empty temp files" instructions mentioned below. This failed to fix the update prompt and failing update of Creative Cloud App.

However, after this I went to All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools and downloaded the latest Adobe CC Desktop App version 3.6.0.248 installer and ran it.

My Creative Cloud is back up and running AND I'm updating Apps in it too.

Let's see if it lasts.

J

joerg-t3

Participant

For me the following helped with Error code 1001:

1. Close all Adobe-Products (you may need to force-close the Adobe desktop app via taskmanager)

2. go to your Windows Temp-Folder (Type %TEMP% in your file-explorers adress bar)

3. Delete the Folder AdobeDownload and CreativeCloud. (You may want to delete everything in the Temp folder just to be sure)

4. Start your Creative Cloud App with Admin-Rights. It should now work just fine.

hope this helps

M

michaelw17851151

Participant

I can confirm deleting the temp files and running as administrator works

AE-FTW

Inspiring

I've been unable to use the Creative Cloud Desktop app for weeks.

When it starts up I get an "Upgrade" message.

When I update it installs and the graph progresses to 100% before the app closes.

There's no getting it back. I think it's still running because there are CreativeCloud processes, but something is clearly wrong if I can't open it, relaunch it, or whatever.

After rebooting it will open again, and prompt me to Update all over again.

CreativeCloudSet-Up.exe also stalls after completing the downloading part of the process and infinitely installs (graph does not progress).

Creative Cloud Uninstaller.exe enters an "Uninstalling Creative Cloud desktop" state (after killing Chrome and messing with Teamviewer) and never completes.

AdobeCreativeCloudCleanerTool.exe does not give me the option to remove Creative Cloud Desktop app.

Deleting opm.db or the entire OOBE folder does nothing to rectify the problem.

Any ideas?