Error 105: Cannot install/deinstall some apps + Creative Cloud app

[Veuglemse]

Hi,

The problem started as I tried to update Illustrator 2017 to Illustrator 2018 CC when it was installing at ~70%. When I try to install or deinstall certain apps I get this error message:

Exit Code: 105
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 1 error(s), 1 warnings(s) 
FATAL: Error occurred in uninstall of package (Name: coreAssets Version: 1.0.12.19). Error code: '105' 
ERROR: Error in deleting package records for sapCode:SPRK, version:1.0.12, package:coreAssets, packageVersion:1.0.12.19
WARN: Uninstall data '' could not be found, Warning (Code = 134)
-------------------------------------------------------------------------------------

How can I fix this?

[Veuglemse]

I'm trying the following solution: Use the Creative Cloud Cleaner Tool to solve installation problems

But the first step is already a problem:
1: Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

What are you talking about? Why is this not a link with a "how to backup files"? What files exactly, in what folders? Should I just manually search for every file in my mac that contains the word Adobe? Where can I find the profiles that I want to backup?

Adobe continues to disappoint, especially since I'm paying for the membership.

[Jeffrey_A_Wright]

Veuglemse, sorry you are facing Error 105 while updating Illustrator CC.  Error 106 occurs because the hdpim.db file is either corrupted or does not have correct read/write permissions under the current User account.  You can find steps on how to correct the error at Unable to install Adobe apps | Error 105 .

In regards to your questions on how to back up your plug-ins and settings.  I would first recommend you have a backup strategy in place for any critical files on the computer.

The critical locations of plug-ins and settings can vary between Adobe applications.  I found a couple of documents that I would recommend bookmarking while verifying the files are contained in your current back up solution.

Third-party plug-ins for Adobe Photoshop.

Use Adobe Add-Ons to find plug-ins and extensions |

Please update this discussion if you have any questions or continue to encounter errors, Veuglemse.

[Veuglemse]

Hi,

Thanks for your reply. I cannot find the caps folder, nor can I find "hdpim.db" anywhere on my mac.

[Veuglemse]

[Bani Verma · Accepted solution]

Hi Veuglemse,

Please follow the below steps to locate 'Caps' folder on your machine:

• Right click on the "Finder" icon and select "Go-To folder" option.
• You will get a text box, type in " /Library/Application Support/Adobe/caps/" and hit return.

Now follow the rest of the steps given here: Unable to install Adobe apps | Error 105, to resolve this issue.

Let us know if this helps.

[Veuglemse]

Thanks!

You helped me out so much

[Bani Verma]

You're Welcome!