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Error 113, the infinite and resilient error

Explorer ,
Oct 03, 2022 Oct 03, 2022

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As the title says,

tried to install Photoshop via CC Desktop.

Installer stalls at 10%-14%.

Tried every advice on the super helpful ressource page.

Nothing works.

Cannot switch from wirelss to cable either.

May I mention that this sort of bug exclusively happens with Adobe products?

Exclusively, I have a shitload of Apps on my PC never had ANY problems 

pointing to Wireless or Server.

TOPICS
CC FAQ , Creative Cloud , Installation

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Explorer ,
Oct 03, 2022 Oct 03, 2022

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Thanks, will try fiddling around some more.

My issue is that is exclusively Adobe which has these problems for me.

I would expect that they use my money to kill those issues as every other software company out there.

It's mega frustrating. Really.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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just to make sure that you've done the basics, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

 

then a more recent gotcha is your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html


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Explorer ,
Oct 03, 2022 Oct 03, 2022

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Hi, thanks, yeah, tried IE Reset, temp disable AV, don't have "another" internet connection, switched FW off.

my default Chrome supports tls1.2.

It's the same bullcrap I had some two years ago with activation/registration problems, 

this time it stops short of even installing something. Really nice.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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oh, if you can't install the cc desktop app:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

don't use the cc app installer that you currently have (if you have one downloaded).  use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

if you have win 11, you may need to download the older win 10 installer, but start with the newer one.

use the desktop app to install your cc programs/trials

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Explorer ,
Oct 03, 2022 Oct 03, 2022

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I was talking about PS, sorry. Installation of PS stalls at 10%. Error 113.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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oops, ignore the above.

 

in any case, we can either just solve this immediate problem (by getting you a direct link to ps) and ignore the evidence that you need to fix your cc desktop app.  or fix your cc desktop app and thereby fix your ps download problem.

 

which route do you want to take?

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Explorer ,
Oct 03, 2022 Oct 03, 2022

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Honestly, I *** on the CC Desktop App. So I would strongly prefer direct links. 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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for the latest cc app links you have to contact adobe support.  to do that use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Explorer ,
Oct 11, 2022 Oct 11, 2022

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The problem persists. I was able to download PS with about 120 times resuming download in about two hours. The problem stays the same with Bridge. I didn't have the patience and time here though. After all it's quite astonishing that Adobe still allows those bugs or is indifferent to them. 

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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again, contact adobe support for direct links AND for the agent to check your computer/network to see if they can find the problem.

 

p.s. it's not an adobe bug.  the cc desktop app works well for the vast majority of people.  (i know that's of no help to you right now, but there's something on your computer/network causing the problem.)

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Explorer ,
Oct 11, 2022 Oct 11, 2022

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It's not my network. I can stream movies and download tons of stuff in parallel. Never had such a thing as a hiccup. 

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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i don't understand all the stuff that adobe requires, but it's not related to a fast internet connection (which is the only thing needed to stream movies).

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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As said by kglad , it is not the quality of your network.  It is how your network is interfacing with Adobe. 

There is something that is impeding communication between your network and Adobe. 

 

Please try what was suggested and contact Adobe support.  They may be able to troubleshoot it for you.

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