Error 116? Can't download trial version of Premiere Pro.

Forum|Forum|9 years ago
December 14, 2016
2 replies
780 views

Hello everyone.

I just decided to try the 2017 trial version of Premiere Pro. I went on Creative Cloud, and clicked the 'Try' button on Premiere Pro.

All is going fine until around 47%, when it just says !Download Error. I figured that maybe it was a connection issue. I restarted the wifi adapter and tried again. Same thing, almost at 50% and it shows the error.

Fair enough, I try rebooting my computer and trying again. Still didn't work.

I know that I haven't downloaded Premiere Pro's trial version on this computer before, so the possibility of me already getting my one month was scratched.

I clicked on the 'Learn more', and it says Fatal Error: 116. I go search it up, and find out that my security measures might be the issue. Alright, that's a common security precaution, I can deal with it. So I turn off Avast and my windows firewall. I tried again and it still does't work!

I have downloaded trial versions of Flash and Ps on here before, and the installation went smoothly. I'm totally at a loss, and my project is due in 2 weeks.

Does anyone know what I should do?

This topic has been closed for replies.

Peru Bob

Community Expert

Does your computer meet the minimum specifications?

kglad

Community Expert

try a direct download:

Downloadable installation files available:

Suites and Programs: CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Lightroom: 6.8| 5.7.1| 4.4 | 3.6
Photoshop Elements: 15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

B

blankcanvasAuthor

Participating Frequently

Thanks kglad!

Before I start the download, I'm just wondering about what it says when I click Adobe Premiere Elements 15. It says that you have to have your serial number to complete installation, but I just need the trial version for now. Will downloading still give me a free trial?

kglad

Community Expert

if you don't have a serial number, you'll install a 7 day trial.

but premiere elements is not the same as premiere pro so you're discussing two different programs in this thread.

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