Error 116 when installing Camera RAW update

Forum|Forum|8 years ago
May 25, 2017
2 replies
1111 views

I need an email address for customer service.

I do not have time to chat, I do not have time to sit on the phone, and in my experience, forums lead me down a number of suggested paths but rarely result in actual help.

Please send me an email address where I can address my questions about continually failed updates through Creative cloud.

Thank you

Kris Roberson

Creative Cloud

This topic has been closed for replies.

K

krisr45946967Author

Participating Frequently

Thanks John for your input and I understand that seems to be the current thinking. I do appreciate your response.

But the responses are not really helpful.

Does Adobe monitor these forums?

Again, I need actual assistance for my updates that fail on a daily basis. I have much other work to complete and do not have time to sit on the phone or chat with someone.

ADOBE SUPPORT

I need an email through which I can communicate. My time is very valuable to me and I do not have time to sit for any period on the phone or chat.

I need to be able to send my question to someone with an actual answer and get the support.

Thank you to the community for your responses, but if the only answer you have is the same as John's answer, no thank you.

Jeffrey_A_Wright

Legend

Krisr45946967 as John indicated you are welcome to contact our support team directly at Contact Customer Care. If follow up for the interaction is needed then you may be contacted via telephone or chat. For more interactions you will first work with a trained representative to resolve your error in real time via chat.

You are also welcome to post any errors which you are receiving to this discussion. John, myself, and other members of the community would be happy to review the error and provide guidance on how to resolve the current difficulty and allow for the update to be applied.

For details on how to review the installation logs, and determine the error preventing you from updating, please see Creative Cloud download and install errors.

If you have any additional questions you are welcome to post to this public forum discussion. If you would like direct assistance then please begin a chat session at Contact Customer Care. If you have already been in contact with our support team then can you please post a case number from your interaction?

K

krisr45946967Author

Participating Frequently

Thanks Jeff,

But again, that's not helpful.

I have tried "Customer Care" and I'm offered, "Forums, Chat, or PHone". I don't have time to chat or phone and thus far the forums and online troubleshooting have not offered any meaningful help.

I've gone through the troubleshooting steps and the logs as suggested.

Exit Code: 116

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '116' occurred while download

FATAL: Error occured in install product workflow with error code 116 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=AME&version=11.1.0&platform=win64&build=11.1.0.170,P:-190,PS:32,G:-70}

-------------------------------------------------------------------------------------

The solution for Error 116 on the forum and the troubleshooting steps? "Have you turned it off an on again."

Not only did I try that before coming to the help site, I also deactivated the virus protection and firewall. I went as far as uninstalling the virus protection.

Still, the updates for Media encoder, Camera Raw, Audition, Character animator, after effects. and Photoshop all fail with Error 116.

Really disappointing that Adobe refuses to allow email contact for support.

Forums = Everyone else attempting to do Adobe's customer support job.

Chat, Phone = requires me to devote my day to solutions on Adobe's time-line.

Email. It's not new, it's pretty reliable, and is the proper help in this situation.