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H
hansi73966843
Participant
January 19, 2021
Question

error 145

  • January 19, 2021
  • 1 reply
  • 912 views

Good day,

I today removed Photoshop (Mac version) via the uninstall app because there was a problem with opening a DNG file.

Now I want to reinstall Photoshop via the Creative Cloud app, but after 33% I get an error message with the text:

Exit Code: 145

-------------------------------------- Summary ---------------------------

 - 2 fatal error(s), 0 error(s), 1 warnings(s)

 

FATAL: Error (Code = 145) executing in command 'MoveFileCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.1.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.1.4). Error code: '145'

WARN: Destination path is file or already used "/Library/Application Support/Adobe/Color/Profiles/Recommended/ProPhoto.icm"

---------------------------------------------------------------------------

I used the Adobe Creative Cloud Cleaner with the described actions and reinstalled Creative Cloud, but it didn't matter. The error message code 145 keeps coming back.

LRC,LR,Bridge and Camera RAW will be reinstalled in Creative Cloud.

But creative cloud still won't installPhotoshop. The error message just keeps coming back.

I removed the Recommended folder, the ProPhoto.icm file, too, didn't help and now everything but put it back.  

I've been working on it for almost a day now, but i can't do anything.

Do you have the solution?

 

Greeting Hans

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 19, 2021

remove the problematic file, https://helpx.adobe.com/au/creative-cloud/kb/troubleshoot-download-install-logs.html#error145

H
hansi73966843Author
Participant
January 19, 2021

That's exactly what I've already done, but it won't solve anything.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 28, 2021

Hello

I have performed all the actions exactly as you have described and it has not solved anything. After following all instructions and after restarting, the download came in at 66% and for all subsequent attempts no further than 33%.

The ProPhoto.icm file is not present and yet the installation remains. Even if I delete the entire Color  folder, the problem remains the same.

I've been at it for days, but I can't get it fixed.

Because my English is not good and I create this message via a translation app, a colleague of yours advises to start a chat and that the Adobe Agent can take over my computer to fix the problem. Can that be booted?

I have an iMac with macOS Big Sure  version 11.1

I installed Team Viewer.

I hope you can help me.

Sincerely

Hans


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