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Participant
June 25, 2019
Answered

Error 146 Illustrator installation

  • June 25, 2019
  • 1 reply
  • 1499 views

Hello, for 2 days I've tried to fix the problem with solutions from Adobe. Nothing worked out, or maybe I don't know how to do it since I'm not an IT person - I don't know anymore, these problems with updates make me sick. I don't have an antivirus.

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 2 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Settings', version:23.0.0.530

FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Settings Version: 23.0.0.530). Error code: '146'

ERROR: SHCreateDirectoryEx failed. Error: 5

ERROR: utilCopySrcFolderToDstFolderEx | Cannot create folder at path: C:\Users\daria\AppData\Roaming\Adobe\Adobe Illustrator\23.0.0

WARN: target folder 'C:\Program Files\Adobe\Adobe Illustrator CC 2019' does not exist, treating package 'AdobeIllustrator23-Core' as uninstalled

WARN: Failed to move directory 'C:\adobeTemp\ETRE4AD.tmp\1\StagingArea_x64\23.0.0' to 'C:\Users\daria\AppData\Roaming\Adobe\Adobe Illustrator\23.0.0'

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I use Windows 10. Please can somebody help me because I'm slowly loosing my mind.

This topic has been closed for replies.
Correct answer kglad

if you tried all the suggestions and they failed,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

use an administrator account to reinstall the cc app (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
Community Expert
June 25, 2019
dariag26Author
Participant
June 25, 2019

Thanks kglad for the link, but as I mentioned I followed all the steps given by Adobe and it's not working. Well, will keep struggling on my own.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 25, 2019

if you tried all the suggestions and they failed,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

use an administrator account to reinstall the cc app (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials