Error 146 Illustrator installation

[dariag26]

Hello, for 2 days I've tried to fix the problem with solutions from Adobe. Nothing worked out, or maybe I don't know how to do it since I'm not an IT person - I don't know anymore, these problems with updates make me sick. I don't have an antivirus.

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 2 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Settings', version:23.0.0.530

FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Settings Version: 23.0.0.530). Error code: '146'

ERROR: SHCreateDirectoryEx failed. Error: 5

ERROR: utilCopySrcFolderToDstFolderEx | Cannot create folder at path: C:\Users\daria\AppData\Roaming\Adobe\Adobe Illustrator\23.0.0

WARN: target folder 'C:\Program Files\Adobe\Adobe Illustrator CC 2019' does not exist, treating package 'AdobeIllustrator23-Core' as uninstalled

WARN: Failed to move directory 'C:\adobeTemp\ETRE4AD.tmp\1\StagingArea_x64\23.0.0' to 'C:\Users\daria\AppData\Roaming\Adobe\Adobe Illustrator\23.0.0'

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I use Windows 10. Please can somebody help me because I'm slowly loosing my mind.

[kglad]

Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud apps.

[dariag26]

Thanks kglad for the link, but as I mentioned I followed all the steps given by Adobe and it's not working. Well, will keep struggling on my own.

[kglad · Accepted solution]

if you tried all the suggestions and they failed,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

use an administrator account to reinstall the cc app (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials