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WendyMerritt
Participant
May 15, 2013
Answered

Error: 16

  • May 15, 2013
  • 2 replies
  • 2162 views

I have not been able to use my Adobe products since I installed Windows 8. I was using Adobe Photoshop Elements and Premiere Elements 10 at the time. I could only use them if I right clicked them and ran as administrator. It was very annoying but at least it worked.

Yesterday I purchased the Cloud membership and installed several CS6 items. These replaced my previous versions of Adobe software that I was using. Now I can't open any Adobe software apps! I get:

Error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code at the bottom of this screen.

Error: 16

Uninstall and Reinstall did nothing. Changing permnissions per instructions in the forum did nothing. Now I can't even edit a PDF!

Help! My work is now piling up on me.

Windows Desktop PC

Windows 8 Pro with Media Center

Processor: AMD Phenom 9550 Quad-Core Processor 2.20 GHz

Installed memory (RAM): 8.00 GB

System type: 64- bit Operating System, x64-based processor

Pen and Touch: No Pen or Touch Input is available for this Display

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

Please disable UAC and restart your machine and launch the software. Link to disable UAC: http://blogs.msdn.com/b/hyperyash/archive/2012/07/18/disabling-user-account-control-in-windows-8.aspx

Please follow the mentioned Kb if the above solution does not work: http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

Please remove Adobe reader from control panel and then try to run the Acrobat Cleaner tool from the mentioned link: http://labs.adobe.com/downloads/acrobatcleaner.html to remove left over components of Acrobat/Reader.

Right click on the app and try to run as admin.

2 replies

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
May 15, 2013

Please disable UAC and restart your machine and launch the software. Link to disable UAC: http://blogs.msdn.com/b/hyperyash/archive/2012/07/18/disabling-user-account-control-in-windows-8.aspx

Please follow the mentioned Kb if the above solution does not work: http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

Please remove Adobe reader from control panel and then try to run the Acrobat Cleaner tool from the mentioned link: http://labs.adobe.com/downloads/acrobatcleaner.html to remove left over components of Acrobat/Reader.

Right click on the app and try to run as admin.

NitinGupta7
Adobe Employee
NitinGupta7
Adobe Employee
May 15, 2013

I suggest also remove Adobe Air and then Install

- LP

W
WendyMerrittAuthor
Participant
May 15, 2013

I can use Adobe Reader.

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