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Error 182 installing Adobe desktop applications

Adobe Employee ,
May 12, 2023 May 12, 2023

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Error Code 182 occurs when the installation files are incorrect for the computer they are installed on. If you are a Creative Cloud Individual member or self-manage the installation of computer applications, then see https://helpx.adobe.com/creative-cloud/help/download-install-app.html for information on how to begin the installation process through the Adobe Creative Cloud desktop application.


The Creative Cloud desktop app is designed to manage Adobe desktop applications' update and installation process. The application will select the correct files for installation as part of the download and install process discussed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html and prevent Error 182 from occurring.


Please contact your Creative Cloud plan administrator for assistance if you have a Creative Cloud for Enterprise or Team membership. The installation package provided is not correct for the computer it is being installed on. If the administrator needs assistance creating the right installation package for deployment, see https://helpx.adobe.com/enterprise/using/support-for-enterprise.html for information on accessing the elevated support available for CCE and CCT memberships.


If you have an individual membership and still encounter Error 182 installing through the Creative Cloud desktop app, confirm that the computer meets or exceeds the system requirements for the Adobe applications installed: https://helpx.adobe.com/creative-cloud/system-requirements.html. For additional help with the download and install process, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team.


For additional information on Error 182, see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error182.

Creative Cloud , Installation






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