Error 198 in Update of Creative Cloud

Question

Hi, I tried to Update my Creative Cloud software.... Got Error 198. What does that mean? Please Help...  Thanks, LAF

Mohammad Aamir Khan · Accepted Answer

1. Please signout From Creative Cloud Desktop app first .

2. Plesae open this Link > Download and Run the Creative cloud Installer from this Link according to the OS you are on.

3. Need to Sign back During Installation, Allow it to update for a minute and than Try Reinstall.

Thanks
Aamir Khan

kglad · Answer

do you have a compatible os*? if so:

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

*

The Creative Cloud desktop app has the following requirements:

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