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ERROR 202

New Here ,
Mar 08, 2023 Mar 08, 2023

Hello, i've been searching how to counter this error but impossible to fix following the intructions i've seen.

I just uninstalled all my Adobe Softwares, and i'm trying to install Adobe Creative Cloud but error 202 keeps comming back.

I have space on my drive and my internet is working fine.

I downloaded the creative cloud setup from this link: https://creativecloud.adobe.com/apps/download/creative-cloud

 

Please help 😛

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

follow each applicable step below.  eg, if no adobe cc app is currently installed, skip the first step.

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Mar 08, 2023 Mar 08, 2023

NkSkuza, I am sorry for the frustrations you are encountering trying to utilize your Creative Cloud app membership. Error 202 typically occurs because the digital certificates stored for the Adobe applications are being damaged or invalidated - https://helpx.adobe.com/download-install/kb/licensing-errors.html

 

Thank you very much for contacting our support team for help, NkSkuza. I am showing that case ADB-28411617-H2V1 is open and pending our response after additional research is conducted. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and keep track of your active support case.

 

If you implement the helpful suggestions offered by Kglad, then I would recommend making a note of any results or errors that you receive, NkSkuza. You can then use the steps in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to add the information to your active support case. Additional errors or tests could help aid our engineering team in discovering a solution for you.

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New Here ,
Mar 09, 2023 Mar 09, 2023

Have same very error which is annoying.

Already done every single step removed all Adobe stuff with the cleanup. Then got some support and removed all credentials and certificates, even some C++ things got refreshed, everything but now cannot even install Creative Cloud on desktop meaning cannot use anything now.  Still get this error 202 at 33.5% progress. There's enough disk space, internet, all is done. Now what? cannot think where it is not allowing?

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023
LATEST

Ampj, unresolved errors can be frustrating. Your active support case ADB-28439625-K0K2 is open and pending your response. 

 

The case will automatically close if we do not receive a reply, so please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your case if you are still encountering error 202.

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