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CDAWN1976
Inspiring
June 9, 2014
Answered

Error 204 when downloading Creative Cloud on Mac

  • June 9, 2014
  • 11 replies
  • 78198 views

I am unable to install Creative Cloud on my Mac (10.7.5). CC was previously installed, but after receiving countless errors when trying to upgrade, I uninstalled and am now trying to reinstall. I receive error code 204 and the message: There seems to be a problem accessing critical file/directory during download. HELP!

    This topic has been closed for replies.
    Correct answer CDAWN1976

    did anyone find a solution to this problem? Apart from wiping my machine which is not a solution. Thats basically brute forcing it


    Actually chrisw33407652, I continued to experience this problem, even after spending hours of time on the phone with support. As soon as there is an update to Creative Cloud and I click on the update to install it, same problem. During my latest call, the representative that I chatted with was able to correct the problem. Fortunately, I saved the chat thinking it would be a good reference tool when the issue happens again. Here is a condensed version of the steps taken to allow me to use CC again. Hope this can help you too.

    – Download Adobe Cleaner Tool

    – Run the Cleaner tool

    – Choose Creative Cloud and CS6 in the Drop menu (Right side of the Adobe Cleaner Tool).

    – Run the Cleaner tool
    – Choose Creative Cloud and CS6 in the Drop menu (Right side of the Adobe Cleaner Tool).
    – Click Adobe Creative Cloud and then Click "Clean Selected" option
    – Click Adobe Application Manager and then Click "Clean Selected" option
    – Close the Adobe Cleaner Tool list
    – Click on Finder window, choose Go > Go To Folder.
    – Paste   ~/Library/Application support/Adobe and Hit return.
    – Rename OOBE and AAMUpdater folder as OOBE_old and AAMUpdater_old
    – Click on Finder window, choose Go > Go To Folder.
    – Paste   /Library/Application support/Adobe and Hit return.
    – Rename OOBE, AAMUpdater and Adobe Application Manager  folder as OOBE_old, AAMUpdater_old and Adobe Application Manager_old
    – Click on the "Go" menu option from the Finder menu. Scroll down to "Utilities". Under Utilities, please check for the Adobe Application Manager folder and trash it.
    – Download Adobe Application Manager and install
    – Open Adobe Application manager (it will re-install Creative Cloud)

    – Log into Creative Cloud

    11 replies

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    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 9, 2014

    Cdawn1976 the download is attempting to save to your temp directory.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust the file permissions to allow your current User account to write to the temp directory successfully.

    C
    CDAWN1976Author
    Inspiring
    June 9, 2014

    Thanks Jeff, but I have done all of these things. I even spent 2+ hours on the phone with an Adobe rep who took control of my desktop and changed all of the permissions in my Adobe folders.

    Creative Cloud worked perfectly fine 2 days ago. I received a prompt to run an update and that's when things went downhill. I thought uninstalling CC would solve the problem, but now I'm stuck with a paid subscription service and no access to CC.

    Extremely frustrated. Hoping an answer is out there.

    Thanks again.

      C
      chrisw33407652
      Participant
      February 9, 2015

      Thanks fatblue....I've already spent at least 6+ hours on this issue. And now, I receive a "program is damaged" error when opening Illustrator or Acrobat. They still open, but I'm sure something will eventually happen and I won't be able to access the programs any longer. Can't download them again either since I can't get Creative Cloud!!! I've had an Adobe rep take remote control of my machine and change all of my permission settings. Didn't help. I've done everything. The problem just happened overnight and no one has an answer as to why or how to easily fix it.

      You had to completely reinstall your entire OS to fix the problem??


      did anyone find a solution to this problem? Apart from wiping my machine which is not a solution. Thats basically brute forcing it

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