Error: 205 (Adobe Creative Cloud)

[CNLynx]

Hello!

So I recently made a fresh installment of Windows 11 and tried to install my Adobe Creative Cloud. The Installer goes up to around 4% after I get Error 205.

I downloaded the Installer multiple times, tried a different browser, logged out and back in, and Deleted all "Adobe" folders but I still get the error.

Any idea how to fix that ?

[kglad]

something's blocking your secure connection to adobe.  with win 11, you should have a tls enabled (default) browser, but check anyway, https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

after confirming that, start here to remedy the other common 205 error inducing issues - Fix download, install, or update errors for your Adobe apps

[CNLynx]

Thanks for your quick response.

TLS 1.2 and TLS 1.3 are enabled, I tried all common Troubleshoots for the 205 error and none of them seem to work

[kglad · Accepted solution]

restart your computer and use:

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[CNLynx]

so after downloading the Alternative Installer and extracting it, it just installed perfectly fine. No idea why the normal Download doesn't work

[kglad]

good to hear. 

[ArkhamSupreme]

Just had the same issue, this helped me!

[kglad]

excellent! 

[Grant36119328teir]

I've folowed all these suggestions multiple times, with, and without adobe customer support on Win11, Sometimes the suggestions work but only briefly, error 205, log out, login, reinstall, clean, remove credentials, restart, sometimes the steps work but only briefly, Is there any new info? Everything is up to date, I have even tried older versions of apps, same thing, I have changed in/out permissions, as well as allowed in firewall and virus protection, as well as changing the directory permissions, and running as administrator same 205 Error. Anything new?

[kglad]

no, nothing new.

[Shivangi_Gupta]

Hi there,

Thanks for trying the suggestions. It can be a system specific glitch. Could you share the log file using the log collector tool? https://adobe.ly/3U7P0CV

Please keep us updated when you do so.

Regards,

Shivangi

[Grant36119328teir]

ngl-lib_NglAppLib may be the problem, this is adobe's licensing lib? im seeing the 205 error next the this line several time in logs Ive been looking at, as well as several other internal errors. the only visual error popup is 205. Any ideas on a work around so I dont have to run cloud via Administrator?

[Grant36119328teir]

Is there anyone at adobe actually helping? I get the run around for an item I pay for, I get uneducated guesses from people working the lines that have very little training on the products. Because if I was getting help from someone knowledgable they wouldnt send me to microsoft to fix the problem when its not Microsoft Its Adobe + Microsoft, Adobe is first in line.  Passing the buck should have been a thing of the past, some people within the companies havent learned this. The company in its entirety isnt necessarily the one to blame for an individual, But when 6 plus people do it to a customer you have to wonder! I hate cancelling a subscription, Im not paying for a product that isnt useable..

[kglad]

@Grant36119328teir 

what issue are you having?