error 304 code for update failed

[Ahmed25384375r2vw]

[jane-e · Accepted solution]

Hi @Ahmed25384375r2vw 

Try downloading Creative Cloud again.

Download Creative Cloud:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Error 301:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error301

Error 304:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error304

Jane

[kglad · Accepted solution]

there's more current info about error 304:

for everyone seeing error 304: you need the correct installer. the automated download page may not be accurately detecting your os version so you should hand select the correct installer. before doing that, prep your computer by cleaning the adobe files already installed by the incorrect installer.

here are the steps again,

if it's installed, uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

pause your antivirus (esp if it's mcafee)

reinstall the cc desktop app, using the correct (for your os) alternative download link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

IMPORTANT: some users with win 11 and even some win 10 users fail with the correct, for them, installer - Windows 10 version 1903 and later and find that using Windows 10 versions below 1903 (64-bit) works for them.

use the desktop app to install your cc programs/trials

unpause your av