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M
Mark Spray
Participant
August 16, 2012
Answered

Error 416 and im going insane

  • August 16, 2012
  • 1 reply
  • 1780 views

I have tried numerous time to get any of my creative cloud programs to install and it downloads fine and then throws a 416 error check with support when trying to install.

On the support page it suggest i look through the log file to see what went wrong but there isnt one at all. I have scanned the whole pc for any *.log.gz files and can only see the ones from a year ago when i installed cs5.

I have tried running as administrator, changing the path in adobe download manager, redownloading adobe download manager.

PC is running windows 7 (64bit).

I am hoping someone can help as this is sending me around the bend

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Error 416 may indicate that the Adobe Application Manager is having problems resolving the address of the server it is trying to download from.  Are you using OpenDNS or any type of software firewall or security software?

I would also recommend that you continue with reviewing your installation logs.  You can find directions on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

1 reply

M
Mark SprayAuthor
Participant
August 16, 2012

Latest update i can install any app that i don't previously have on the system. If i uninstall photoshop and then try to put cs6 on i get the same message

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
August 16, 2012

Error 416 may indicate that the Adobe Application Manager is having problems resolving the address of the server it is trying to download from.  Are you using OpenDNS or any type of software firewall or security software?

I would also recommend that you continue with reviewing your installation logs.  You can find directions on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

M
Mark SprayAuthor
Participant
August 17, 2012

The dns gave me an idea so connected the pc to our secondary internet connection and all went fine

Firewall must have blocked access to that one pc on the network as i could install onto another fine. Weird but insanity over thanks

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