Error 500: Internal Server Error for Creative Cloud Apps

[DBall]

Hello,

I am trying to set up my creative cloud apps on a new computer but am unable to download the Creative Cloud App manager. Same goes for any other stand alone app that is part of my account plan. I'm not sure if this is a problem on my end or is the Adobe website is experiencing issues. Please help!

Thanks,

Dave

[Jeffrey_A_Wright]

Sorry to hear you are facing difficulties using your Creative Cloud membership, Dave.  Are you receiving the Error 500 in multiple web browsers or just one web browser?  Please try implementing the steps listed in Learn how to download your Adobe Creative Cloud apps  in a different web browser to begin the installation of the Adobe Creative Cloud desktop application. 

If you continue to encounter errors then I would recommend clearing the cookies from your browser to clear the error, Dave.

[DBall]

I have tried three browsers, cleared cookies multiple times and used fresh browser installs. Continuing to have the same problem, no downloads on any browser from any section of the adobe website, and the apps page shows the error 500: internal server error.

[Jeffrey_A_Wright]

I am sorry, Dave.  You may want to try a different network to see if the problem continues.  You may also want to try an alternate computer to determine if the error is limited to this computer or if all computers on the network are receiving the same error.

[DBall]

By the way thanks for your help so far Jeff!

I managed to download a fresh creative cloud installer on an old tower I had put away. Emailed a copy of the installer to myself, booted up my current tower (the one having issues downloading apps) and after starting the installer it does not progress at all and I receive error code P206.

I also tried connecting from my phones cell data to install creative cloud and that didn't work either.

[Jeffrey_A_Wright]

Ok, Dave, it does appear the problem is specific to the computer itself. 

I am sorry, Dave, I don't have any additional suggestions on why that computer is encountering Error 500.  You may want to review the settings for any installed software that affects the computers ability to access the Internet.

[DBall]

Turns out it was an issue with the hosts file, cleaned out all of the adobe entries and ran the installer and now everything seems to be working. Maybe the person I bought the computer from was not running a legitimate copy of an adobe product and had blocked connections to the adobe servers? Not sure, either way, thanks for the help.

[Jeffrey_A_Wright]

Ok, thanks for the update, Dave.  For future viewers, you can use the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications to remove host file entries and resolve other connection errors.

[aaronr68517944]

Hey where can I find host files? Think I'm having same problem

[Bani Verma]

Hi Aaronr68517944,

Please review the following help document: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications, this will help you reach the host's file and also provide you steps to reset it.

Let us know if you have any more queries.