Error A12E1 when I try to update the Creative Cloud desktop

[iRuss]

I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.

So how do we fix this?

[GuyJr]

Jeff, I tried all of them several times.  Including loading a backup image of the boot drive from last December.  The Cloud worked in December.  The Cloud worked in January.

What did Adobe do in February to mess it up?

Guy

[Jeffrey_A_Wright]

GuyJr the most common cause of the A12E1 error is conflicting processes.  I would encourage you to contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[GuyJr]

I just rolled the OS back to last September's configuration.  Same issue: Error Code A12E1.  The cloud worked flawlessly until February. 

1. What design decision did Adobe make to mess up the cloud so dismally in February?

2. Why doesn't Adobe put the remedial information out in an easily found location where I can find it?  Why should I be forced to waste more time with a help dexk?

[Jeffrey_A_Wright]

GuyJr we have taken steps to reduce the occurrences of these type of errors.  You can find a list of the updates which have been made at Creative Cloud app for desktop | Release Notes - http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.

[GuyJr]

Thanks Jeff.  It looks like Adobe is addressing the Apple problems.  When will Adobe get around to the Windows problem? 

BTW, My problem started when Fireworks CS6 mysteriously started throwing "Can't load C++ runtime library" error messages.  Thinking I could simply update Fireworks got me into the quagmire above.  With the September backup installed, everything is working except for the "A12E1 error" message.  I can live without all the updates since last September until Adobe fixes their problem.

Thanks . . . Guy

[Jeffrey_A_Wright]

Guyjr we are addressing this error on both Windows and Mac OS.  If you are facing difficulties locating the conflicting process then please contact our support team directly.

[GuyJr]

The September, 2013 environment solves my problem.  I can live without the last six month's updates.  I'll wait for Adobe to address this issue in the next release.  It will be interesting to see how long that takes.

[ProDesignTools]

GuyJr wrote:

...  I can live without the last six month's updates.  I'll wait for Adobe to address this issue in the next release.  It will be interesting to see how long that takes.

Hi Guy,

If it helps, you can also download and apply any of the CC updates that Adobe has released on either Windows or Mac OS yourself (manually), without using the Creative Cloud Desktop app manager at all.

[MaterLuporum]

Dear Mr. Wright,

I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I  contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself:  who needs to be lied to over and over again?

If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?

The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.

P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE  or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us  into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.

The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.

Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work.  I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.

If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

[Jeffrey_A_Wright]

WolfWB for information regarding the A12E1 error please see A12E1 error installing Creative Cloud products | CC - http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html.

[Kelly McCathran]

I agree, this error is VERY frustrating. I've gone through long lists of fixes (steps which I've itemized here). On my Mac and my training center Macs, I have to un-install and re-install the Creative Cloud app EVERY time. At least I know the fix, but it is frustrating to have to do this with EVERY update to Creative Cloud (I don't have to do this for CC Application updates, just the Creative Cloud desktop app).

[MonkeyCat]

Just an update on this to add to the knowledge base for this issue. I had the same error message updating Adobe Creative Cloud Desktop on my Mac (Mac Pro OS 10.7.5) until I temporarily disabled the anti-virus software (Sophos) that was running (it's a work Mac so the IT guys want it to have AV running). Once disabled, I am able to update without any issues. So, it appears that the Creative Cloud updater can be affected by a  program such as anti-virus or another background program running that may interfere with the update and you may be able to trace and disable it to allow the update.

[MaterLuporum]

Thanks, MonkeyCat. That sounds like a solution to me!