Error- Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

[KanikaS]

While installing the Creative Cloud desktop app you might get this error - 

'Adobe Creative Cloud, needed to resolve this problem, is missing or damaged'

See this link below and follow the steps to resolve the error:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

If you still face problems, post in our community or contact support: https://helpx.adobe.com/contact.html

Thanks 

Kanika Sehgal 

[John T Smith]

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

[Helen Williams]

This link doesn't work. When you press download, it says the app has been installed and crashes to an open page.

I can't find where the app has already been installed and if I try uninstall it says: Another version of Creative Cloud desktop or other Adobe installer is currently running.

[Jeff A Wright]

Helen Williams, in what way does the link offered by Kglad not work?  What are you pressing download on?  Are you attempting to download and run the CC Cleaner Tool?  Were you able to locate and rename the OOBE folder as discussed in solution 3 of Adobe Creative Cloud, needed to resolve this problem, is missing or damaged ?

[Helen Williams]

I went through all 4 solutions including renaming the OOBE folder and the cleaner tool. And then followed the link: http://www.adobe.com/go/adobecreativecloudapp

It takes me to this page:

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

where I press the blue button download and then it says that Adobe app mgr has already been installed, and then crashes to a page saying it won't open.

Every avenue I go down in trying to install the Adobe app mgr it comes up with the message: Adobe Installer is already running. Please close other Adobe Installers and select retry option to continue with this installation.

When I use Creative Cloud uninstaller it comes up with the message: "Another version of Creative Cloud desktop or other Adobe installer is currently running. To continue, please close this instances first." I can't see where they are open. If I go to the app mr at top of desktop, I press quit and nothing happens.

[Jeff A Wright]

Helen, are you receiving this error in the newly created local administrator account too?  If so then please begin a chat session at Contact Customer Care so that direct assistance can be provided to resolve the error.

[Helen Williams]

I've tried getting to live chat or finding a tel number, but it keeps sending me to this forum. As you might imagine I'm getting more frustrated by the hour. It gives you 3 questions.

1. What can I help you with, so I press button for Creative Suite.

2. What type of issue are you experiencing - I've tried all 8 options

so by the time I get to

3. Would you like to contact us, the only option left is the forum. The chat and phone buttons disappear.

Helpppppp!

[Jeff A Wright]

Helen, I am very sorry that you continue to face so many difficulties.  If you are unable to establish a successful chat session at Contact Customer Care then please use an alternate web browser, smartphone, or tablet to begin the chat session.  It is likely that the current web browsers security settings, add-ons, or plug-ins are preventing you from establishing a successful chat session.http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

The same browser error is also likely preventing you from reviewing and completing the steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged which should allow the resolution of the error.

I did review the e-mail address you are using to post to this public forum, Helen, and you are fully entitled to support.  If you do determine which security software or plug-in is preventing you from successfully establishing a chat session, then please update this public forum discussion.

[Helen Williams]

I have tried your Contact Customer Care on 3 different browsers and on a tablet. The same thing happens. When I get to Questions 3. Would you like to contact us, then the chat and phone options disappear and I can only choose community forums.

Can you provide another link so I can go direct to chat or provide a UK number to ring pleeaaaassse!

[Helen Williams]

I had to cheat and could chat online about Account issues as the button stayed onscreen so I could select. I eventually got transferred to technical online chat. So there's something wrong on the website why you can't choose this option when reporting a technical issue. As I said I tried on 3 different web browsers on laptop and tablet. Problem sorted now - thank you.

[Jeff A Wright]

Helen, thanks for the feedback and I am happy to hear that you were able to establish a successful chat session.

[SGTDRE]

I know this is an old session, but what was out come and the solution to the issue please.

I ask because I just got the same error and I know why, but can't remember where I made the change, I'm trouble shooting issues on my PC and I changed the OOBE file to bckup and i need to undo it.

Update: I made the file rename OOBE.old

I found the the file programsx86/Common/Adobe I changed the it back to OOBE and no more issues.

OS: Win7 Ultimate X64.

All is well

[AppTechEra]

If you or any one still have this error you can try the followings:

1- Download the the Adobe Application manager or Adobe creative cloud Desktop App from the following working links:

For windows:

https://supportdownloads.adobe.com/detail.jsp?ftpID=4773

for mac:

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=4774&fileID=4438

2- Delete the OOBE and AAMUpdater folders from the following directory:

For Windows:

C:/Users/MY-PC/AppData/Local/Adobe/

For MAC:

~/Library/Application Support/Adobe/

3- Delete Adobe Application Manager & OOBE folders from the following directory:

For Windows:

C:\Program Files (x86)\Common Files\Adobe

For MAC:

Library/Application Support/Adobe/

4- For MAC user (and for Windows user only if you are unable to delete the mentioned folders), download the Adobe Creative Cloud Cleaner Tool from the following links:

For windows:

https://download.adobe.com/pub/adobe/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

For mac:

https://download.adobe.com/pub/adobe/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

5- Run the tool and clean the Adobe Application Manager.

6- Install Adobe Application Manager that you have installed in step number 1.

The error will disappear.

If you still confused about mentioned steps, you can watch this video.

[AmyNelson]

The links no longer work to follow your steps. The link that I receive in my error when I try to open lightroom - 

http://www.adobe.com/go/applicationmanager also does not go to a real link. I am getting pretty fed up! Anyone have any current links to somehow getting a new application manager? I do NOT want a CC subscription. I bought the last tangible version of lightroom available for exactly this reason. Thanks!

[rvcortes]

Still cant download application manager.  HELP-real help, please

[Lara266301857p5b]

The pages listed are no longer available.

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[Covertcop]

I am having a very similar issue, however when I run "Adobe Application manager"  I am told to go to "http://www.adobe.com/go/applicationmanager_uk " a weppage that does not exist, pretty poor administration from a company the size of Adobe.

[Jeff A Wright]

Branching to a new discussion.

Covertcop, can you please provide more details on when you are receiving an error message regarding the Adobe Application Manager?   What Adobe software titles do you have installed?

[andrewb38571671]

Covertcop isn't answering, but I have the same message now. I have Acrobat DC, InDesign, Illustrator, Photoshop and Premiere installed. I get the error when using Acrobat. It doesn't seem to affect anything but it's like swatting away a fly all the time.

[Jeff A Wright]

Andrewb38571671, sorry to hear that the Adobe Application Manager is becoming damaged.  Please use the steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged to remove and reinstall the Creative Cloud desktop app.

[andrewb38571671]

It's gone away of its own volition. I'll never understand.

[awesomei88790897]

First of all, sorry for my english, i've been experimenting this issue for so long, but now I need Adobe so much. I tried installing it from the link it shows and i tested almost all the YouTube tutorials with no results aparently, and i also used the adobe cleaning tool (and revo uninstaller) to get rid of everything of adobe from my computer and do a clean instalation, but it comes the same error, again and again.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[rgenci]

-After Installation of Photoshop Elements the following error message appears:
"Adobe Application Manager, required to verify your license, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager"
-When Application Manager is downloaded and attempting to install:
"We've encountered the following issues
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
-Support Advisor is no longer available.

?????

Is this another money milking exercise on Adobe's part to join to the paying Creative Cloud membership?
?????

[sam_am]

Which Operating System You are using?