Error - Adobe Installer - Installer failed to initialize

[Jack_Harich]

I've used Dreamweaver since 2006. This week I'm attempting to move Dreamweaver CS6 from an old laptop on Windows 7 to a new laptop on Windows 10.

I downloaded Dreamweaver_12_LS16.exe. Running it, at the end of expanding the downloaded files it shows this error dialog:

The PDApp.log file shows this near the end:

5/16/2017 04:19:27 [INFO] Setup - TimeLog: End initial checks

5/16/2017 04:19:27 [INFO] Setup - TimeLog: Begin Installing

5/16/2017 04:19:27 [INFO] Setup - Start Installing core package - C:\Users\Jack\Desktop\Adobe Dreamweaver CS6\Adobe Dreamweaver CS6\packages\core\PDApp.pimx

5/16/2017 04:19:27 [INFO] PIM - START installPackage at file C:\Users\Jack\Desktop\Adobe Dreamweaver CS6\Adobe Dreamweaver CS6\packages\core\PDApp.pimx

5/16/2017 04:19:27 [INFO] PIM - Trying to access xml at path:C:\Users\Jack\Desktop\Adobe Dreamweaver CS6\Adobe Dreamweaver CS6\packages\core\PDApp.pimx

5/16/2017 04:19:27 [INFO] PIM - XML is valid

5/16/2017 04:19:27 [WARN] PIM - Failed to find Node

5/16/2017 04:19:27 [INFO] Utilities - Unable to remove directory:32

5/16/2017 04:19:27 [ERROR] PIM - Failed to delete old package directory at path: C:\Users\Jack\AppData\Local\Adobe\OOBE\PDApp/core/

5/16/2017 04:19:27 [INFO] Setup - Finished Installing core package - C:\Users\Jack\Desktop\Adobe Dreamweaver CS6\Adobe Dreamweaver CS6\packages\core\PDApp.pimx, Return status: -1

5/16/2017 04:19:27 [FATAL] Setup - Error installing C:\Users\Jack\Desktop\Adobe Dreamweaver CS6\Adobe Dreamweaver CS6\packages\core\PDApp.pimx package.

Return Value of pim_installPackage = -1

5/16/2017 04:19:27 [INFO] Setup - TimeLog: End Installing. Now launching PDApp

5/16/2017 04:19:31 [INFO] PIM - PIMSqlite closeDB status 0

5/16/2017 04:19:31 [INFO] PIM - PIMSqlite closeDB status 0

5/16/2017 04:19:31 [INFO] PIM - FREE PIM Instance ...

A search on "Failed to delete old package directory" at helpx.adobe.com/search.htm returns no results.

I'm logged in as administrator.

If anyone could help me figure this out, I'd really appreciate it.

Thanks,

Jack Harich

Atlanta, Ga

[kglad · Accepted solution]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if osx 10.12 (sierra), https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[Jack_Harich]

Thanks so much for taking the time to help. Your instructions worked. In my case, "rename OOBE Folder to OOBE.old" is what did the trick.

[kglad]

you're welcome.