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Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
August 24, 2015
Question

Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

  • August 24, 2015
  • 2 replies
  • 41371 views

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

 

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

 

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

 

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

 

Thanks 

Kanika Sehgal

    This topic has been closed for replies.

    2 replies

    pxls
    pxls
    Known Participant
    December 2, 2018

    Hi,

    Running Win 7. The Adobe Creative Desktop app won't start after install. It says msvcp140.dll is missing. The file in question is present in Windows -> System32, the Visual Studio 2017 c++ is installed. I have tried replacing the dll-file, downloading it separately from the web with no luck. Any advice?

      Daniel E Lane
      Daniel E Lane
      Inspiring
      December 2, 2018

      Have you tried just downloading a fresh copy of the Creative Cloud installer?

      Download Creative Cloud desktop app

      pxls
      pxls
      Known Participant
      December 2, 2018

      Thanks. Yes, downloaded fresh today. I am moving all my Adobe apps to a new ssd (Adobe Creative app will of course reside on the system drive).

      I am thinking uninstalling and reinstalling the Microsoft Visual runtime c++ 2017 would be worth a try.

      I am kind of lost without the Adobe apps so further assistance is much appreciated.

      D
      ddemartin
      Participant
      June 21, 2016

      Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

      Any advise??

      Davide

      F
      FrankFS
      Participating Frequently
      August 24, 2015

      Last week, my Windows 7 PC started throwing this Creative Cloud.exe error on login:  "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."  However, the file DOES exist in the path C:\Windows\System32.  I can click OK on the error dialog and things seem to operate normally.  I can start the Creative Cloud desktop app from a shortcut, and it seems to start normally.

      I haven't found any solutions searching the Web, so I did in fact, try to remove/reinstall the Creative Cloud desktop app.  The message returned said something like I couldn't remove Creative Cloud because there were apps that depended on it. 

      The same error results when closing Acrobat DC although it's an AcroCEF.exe system error.  I don't get an error at any time when using Dreamweaver CC 2015, Photoshop CC 2015, or Illustrator CC 2015.

      Any help will be appreciated.

      Frank

      Govardhan.V
      Govardhan.V
      Participating Frequently
      August 24, 2015

      Try CC Uninstaller :

      Creative Cloud Help | Uninstall the Creative Cloud desktop app

      If you get error message like Uninstallation completed with errors. Ignore it .

      Navigate to C: > Program Files(x86) > Adobe.

      Open Adobe folder locate Adobe Creative Cloud folder .

      Rename it to Adobe Creative Cloud-old.


      Then you can proceed with re-nstallation process.

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