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Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
August 24, 2015
Question

Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

  • August 24, 2015
  • 2 replies
  • 43149 views

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

 

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

 

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

 

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

 

Thanks 

Kanika Sehgal

    This topic has been closed for replies.

    2 replies

    pxls
    pxls
    Known Participant
    December 2, 2018

    Hi,

    Running Win 7. The Adobe Creative Desktop app won't start after install. It says msvcp140.dll is missing. The file in question is present in Windows -> System32, the Visual Studio 2017 c++ is installed. I have tried replacing the dll-file, downloading it separately from the web with no luck. Any advice?

      Daniel E Lane
      Daniel E Lane
      Inspiring
      December 2, 2018

      Have you tried just downloading a fresh copy of the Creative Cloud installer?

      Download Creative Cloud desktop app

      pxls
      pxls
      Known Participant
      December 2, 2018

      Thanks. Yes, downloaded fresh today. I am moving all my Adobe apps to a new ssd (Adobe Creative app will of course reside on the system drive).

      I am thinking uninstalling and reinstalling the Microsoft Visual runtime c++ 2017 would be worth a try.

      I am kind of lost without the Adobe apps so further assistance is much appreciated.

      D
      ddemartin
      Participant
      June 21, 2016

      Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

      Any advise??

      Davide

      N
      nsanatee
      Participating Frequently
      September 28, 2016

      Can't download Photoshop CC, Error: api-ms-win-crt-runtime-l1-1-0.dll is missing....PS began crashing soon after launch a few weeks ago. I was advised by Adobe to uninstall and then reinstall but now I can't get PS downloaded. Any clues?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 28, 2016

      Yes, and I watched the Adobe tech update it as well. About a month ago PS began crashing shortly after launch and it wouldn't allow the app updates. I was advised to uninstall, then reinstall by another Adobe tech but that has proven a huge mistake, as I can't get it downloaded now....


      do you have win 7, sp 1?

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