Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

Forum|Forum|10 years ago
August 24, 2015
2 replies
42690 views

When you try to install or launch a Creative Cloud app and get andy of the following errors,:

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

While Launching-

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

Thanks

Kanika Sehgal

This topic has been closed for replies.

pxls

Known Participant

Hi,

Running Win 7. The Adobe Creative Desktop app won't start after install. It says msvcp140.dll is missing. The file in question is present in Windows -> System32, the Visual Studio 2017 c++ is installed. I have tried replacing the dll-file, downloading it separately from the web with no luck. Any advice?

Daniel E Lane

Inspiring

Have you tried just downloading a fresh copy of the Creative Cloud installer?

Download Creative Cloud desktop app

pxls

Known Participant

Thanks. Yes, downloaded fresh today. I am moving all my Adobe apps to a new ssd (Adobe Creative app will of course reside on the system drive).

I am thinking uninstalling and reinstalling the Microsoft Visual runtime c++ 2017 would be worth a try.

I am kind of lost without the Adobe apps so further assistance is much appreciated.

D

ddemartin

Participant

Just updated PS through Creative Cloud, installation is confirmed but Photoshop doesn't start because the programs VCRUNTIME140.dll and MSVCP140.dll are not present on my computer (Windows10). Deinstalled and reinstalled, same issue.

Any advise??

Davide