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Vlad9885
Vlad9885
Participant
May 12, 2017
Answered

Error Code 1/P1

  • May 12, 2017
  • 2 replies
  • 877 views

I can't install any of the apps or the creative cloud. I have followed the steps on the self help site many times. Use the cleaner tool, the uninstall.exe file and I have gone through my laptop and erased all adobe files. The creative cloud stops at 43% and then I get error code 1.

Please Help,

Vlad.

This topic has been closed for replies.
Correct answer kglad

did you carefully perform each step in the order listed?

if so, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

I
inkyg14071061
Participant
May 26, 2017

the creativecloud cleaner didnt help me either and it stopped downloading at 43%

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 26, 2017

empty your temp and tmp folders

make sure you have read/write permissions for your temp and tmp folders

follow the steps in message 1.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 12, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

empty your tmp and temp folders

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

Vlad9885
Vlad9885Author
Participant
May 13, 2017

I've tried all of this and it still not working. I was able to install it on my desktop but I can't on my laptop. I even used the creative cloud uninstaller. Is  there anything else I haven't thought of?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 13, 2017

did you carefully perform each step in the order listed?

if so, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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