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Error Code 1 when installing the Adobe Creative Cloud desktop application

New Here ,
Apr 17, 2018 Apr 17, 2018

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Hi

I have some issue in instalizationScreen Shot 2018-04-17 at 9.52.29 PM.png

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correct answers 1 Correct answer

Adobe Employee , Apr 17, 2018 Apr 17, 2018

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Prakashm59278587 please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Adobe Creative Cloud desktop application and resolve the current Error Code 1.  If you continue to face errors then what version of macOS are you using?

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Adobe Employee ,
Apr 17, 2018 Apr 17, 2018

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Branching to a new discussion.

Prakashm59278587 please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Adobe Creative Cloud desktop application and resolve the current Error Code 1.  If you continue to face errors then what version of macOS are you using?

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New Here ,
Feb 21, 2025 Feb 21, 2025

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sequoia

 

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Community Expert ,
Feb 21, 2025 Feb 21, 2025

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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