Error Code: 1

[collegestudent1705]

Hey,

I have a MacBook Pro and I keep trying to install Adobe Illustrator Free Trial to see if I like it, but it won't open. It says it's downloaded, but when I open it, it always says "Error Code: 1." I have uninstalled and reinstalled it 5 times now and it still does not work. My computer software is completely up to date, as well as my Java. Please help because I only have 18 days left in my free trial, and I haven't even gotten to use one day of it...Is there anyway I could get my actual 30 days back also?

[kglad · Accepted solution]

uninstall everything cc including your ai trial.

run the cleaner per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer.

install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

and use the desktop app to install your ai trial.

and no, you can't easily restart your trial on the same computer.  you can restart on a different computer.