Error Code:1

[sarahr54403588]

I've been trying to download the Animate CC free trial for a month. It just won't work. I've searched up everything possible, seeing if someone's going through what i am. No one is. Maybe it's the type of Windows I have? I am currently using the Windows 7 Home Premium. I've tried the OOBE file technique; no luck. Whenever i try to download Animate CC or Creative Cloud, it stops at about 10 to 30% saying it failed to download, giving me the error code 1 or p1. Does anyone have any other ways of fixing this problem?

[kglad]

apply all applicable steps.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[sarahr54403588]

When i uninstalled the creative cloud app, and it said " uninstalled with errors" is that ok?

[kglad · Accepted solution]

not really but you can't undo that.  so continue to step 2 and clean.

[sarahr54403588]

This worked, but the creative cloud doesn't have animate cc, it has flash cs6, how do I change that? All the apps seem to be old

[kglad]

open your cc desktop app > app tabs > find additional apps > all apps (not previous versions).

[sarahr54403588]

I tried that but they're still the same, is there something else I can try?

[kglad]

attach a screen shot of your cc app showing that all apps has been selected as the filter.

[sarahr54403588]

sorry i responded so late, but i was never able to find the filter button

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Sheena Kaul]

Moving to Creative Cloud Download & Install​

[inkyg14071061]

i tried running the creative clould cleaner to fix this problem and it still failed at 43% in the download

[kglad]

empty your temp and tmp folders.

make sure you have read/write privileges for your temp and tmp folders

and follow the message 1 steps.