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error code 113

New Here ,
Nov 04, 2020 Nov 04, 2020

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I can't install aftereffects on my computer.

I tried every solution, but still, never works.

my internet, storage, everything is okay.

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correct answers 2 Correct answers

Community Expert , Nov 04, 2020 Nov 04, 2020

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

 

Solution

Check your Internet connectivity and firewall settings, and then try to install the app again. For more information, see Fix connectivity issues for Adobe apps.

 

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Community Expert , Jan 23, 2023 Jan 23, 2023

@linda-hall,

You resurrected a 3 year old, correctly answered topic. 

Error 113 means something is interfering with connection to Adobe's servers. 

 

Which operating system and anti-virus do you have?

Did you restart your computer?

Have you tried restarting computer in SAFE MODE?

 

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Community Expert ,
Nov 04, 2020 Nov 04, 2020

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Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

 

Solution

Check your Internet connectivity and firewall settings, and then try to install the app again. For more information, see Fix connectivity issues for Adobe apps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jan 23, 2023 Jan 23, 2023

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No firewall issues.  All other apps downloaded and installed just fine at the same time I was downloading PS.

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Adobe Employee ,
Nov 05, 2020 Nov 05, 2020

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Yutik, what type of Creative Cloud membership are you using?  There is no membership for After Effects or Creative Cloud assigned to the e-mail address you used to post to this public discussion forum.

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Explorer ,
Jan 23, 2023 Jan 23, 2023

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I have a full monthly CC subscription that is under this email address and have had since subscription model started.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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@linda-hall,

You resurrected a 3 year old, correctly answered topic. 

Error 113 means something is interfering with connection to Adobe's servers. 

 

Which operating system and anti-virus do you have?

Did you restart your computer?

Have you tried restarting computer in SAFE MODE?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jan 23, 2023 Jan 23, 2023

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Windows x64

I DID try to search the forums for issues installing this update, but I did not have either an internet connection issue OR a firewall issue (at least not one I was aware of).

 

Yes, I did restart my computer and it resolved the issue.  

 

Thank you.

 

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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@linda-hall 

 

so there is no longer a problem?

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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@linda-hall 

 

are you seeing error code 113 when trying to install photoshop using the cc desktop app?

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Explorer ,
Jan 23, 2023 Jan 23, 2023

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Yes, it was while using the CC Desktop app.  

And yes, it is resolved.  

Thank you!

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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LATEST

excellent.

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