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Y
yutik
Participant
November 5, 2020
Answered

error code 113

  • November 5, 2020
  • 2 replies
  • 23313 views

 

I can't install aftereffects on my computer.

I tried every solution, but still, never works.

my internet, storage, everything is okay.

    Correct answer Nancy OShea

    @linda-hall,

    You resurrected a 3 year old, correctly answered topic. 

    Error 113 means something is interfering with connection to Adobe's servers. 

     

    Which operating system and anti-virus do you have?

    Did you restart your computer?

    Have you tried restarting computer in SAFE MODE?

     

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 5, 2020

    Yutik, what type of Creative Cloud membership are you using?  There is no membership for After Effects or Creative Cloud assigned to the e-mail address you used to post to this public discussion forum.

    L
    linda-hall
    Inspiring
    January 23, 2023

    I have a full monthly CC subscription that is under this email address and have had since subscription model started.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    January 23, 2023

    @linda-hall,

    You resurrected a 3 year old, correctly answered topic. 

    Error 113 means something is interfering with connection to Adobe's servers. 

     

    Which operating system and anti-virus do you have?

    Did you restart your computer?

    Have you tried restarting computer in SAFE MODE?

     

    Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 5, 2020

      Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

       

      Solution

      Check your Internet connectivity and firewall settings, and then try to install the app again. For more information, see Fix connectivity issues for Adobe apps.

       

      Nancy O'Shea— Product User & Community Expert
        L
        linda-hall
        Inspiring
        January 23, 2023

        No firewall issues.  All other apps downloaded and installed just fine at the same time I was downloading PS.

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