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aleksandrv60553285
Inspiring
June 15, 2022
Answered

Error code: '125' - update Photoship on Windows 10

  • June 15, 2022
  • 2 replies
  • 2775 views

I'm having a problem with the Photoshop update. Current version 23.3.2 to version 23.4.
Camera Raw updated without a problem.


Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop23-Core_x64 Version: 23.4.0.529). Error code: '125'

 

This topic has been closed for replies.
Correct answer aleksandrv60553285

To all PS users who have this error.

 

I was on a chat with Adobe support this moring and they told me that they published the PS ver.2.34 update and then called it off. So the Creative cloud tried to download the update that doesn exist. If you click on Check for Updates in Creative clound you will see that there is no any updates for PS.
I have another computer (Mac) and tried to get the update yesterday evening at around 11 PM ET.  

Gues what? LR was Ok, Camera Raw - Ok, PS - 11% and failed with 125 Error. Clicked on Check for Update button - CC refreshes and there is no PS update.



2 replies

Jason Coward
Jason Coward
Participating Frequently
June 15, 2022

I got the same error multiple times this morning, yet despite these, Camera Raw and Lightroom both updated after the first error. I kept retrying the Photoshop 23.4 update getting the same error 125 every time. I restarted my computer (2018 Mac Mini running macOS 12.4), and now Creative Cloud says I am running the latest version of Photoshop, 23.3.2. I've tried restarting multiple times and still no 23.4 update available. What is going on?

A
aleksandrv60553285AuthorCorrect answer
Inspiring
June 15, 2022

To all PS users who have this error.

 

I was on a chat with Adobe support this moring and they told me that they published the PS ver.2.34 update and then called it off. So the Creative cloud tried to download the update that doesn exist. If you click on Check for Updates in Creative clound you will see that there is no any updates for PS.
I have another computer (Mac) and tried to get the update yesterday evening at around 11 PM ET.  

Gues what? LR was Ok, Camera Raw - Ok, PS - 11% and failed with 125 Error. Clicked on Check for Update button - CC refreshes and there is no PS update.



    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    June 15, 2022

    Hi there,

    We're sorry for the trouble. Error code 125 usually appears when the application update is unable to reach Adobe servers. Check out this article to know more and fix the issue: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error125

    Let us know how it goes.

    A
    aleksandrv60553285Author
    Inspiring
    June 15, 2022

    Thanks for your reply.
    I clicked on Check for Updates in Creative Cloud and now I don't see any updates for Photoshop at all and my Photoshop is still has version 23.3.2. 

     

    Why my Creative cloud doesn't see Photoshop update ver. 23.4?
    Beside Windows computer exactly the same situation is on my Mac.

     

    I started Creative cloud and started updates (there were updates for PS, LR, LR Classic and Camera Raw).

    Evrything updated Ok except PS - update counted to 11% and failed with the same error 125.

    Photoshop ver. 23.3.2 wsn't able to update to ver. 23.4. Mac is on the same Wi-Fi as my Windows computer and doesn't have antivirus. 

    I tri4ed 3 times on Mc to update PS - error 125. Then I clicked Check for updates and, like on on the Windows computer - no updates for PS anymore.
     

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