Error code: '125' - update Photoship on Windows 10

Forum|Forum|3 years ago
June 15, 2022
2 replies
2821 views

I'm having a problem with the Photoshop update. Current version 23.3.2 to version 23.4.
Camera Raw updated without a problem.

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop23-Core_x64 Version: 23.4.0.529). Error code: '125'

This topic has been closed for replies.

Correct answer aleksandrv60553285

To all PS users who have this error.

I was on a chat with Adobe support this moring and they told me that they published the PS ver.2.34 update and then called it off. So the Creative cloud tried to download the update that doesn exist. If you click on Check for Updates in Creative clound you will see that there is no any updates for PS.
I have another computer (Mac) and tried to get the update yesterday evening at around 11 PM ET.

Gues what? LR was Ok, Camera Raw - Ok, PS - 11% and failed with 125 Error. Clicked on Check for Update button - CC refreshes and there is no PS update.

Jason Coward

Participating Frequently

I got the same error multiple times this morning, yet despite these, Camera Raw and Lightroom both updated after the first error. I kept retrying the Photoshop 23.4 update getting the same error 125 every time. I restarted my computer (2018 Mac Mini running macOS 12.4), and now Creative Cloud says I am running the latest version of Photoshop, 23.3.2. I've tried restarting multiple times and still no 23.4 update available. What is going on?

A

aleksandrv60553285AuthorCorrect answer

Inspiring

To all PS users who have this error.

I was on a chat with Adobe support this moring and they told me that they published the PS ver.2.34 update and then called it off. So the Creative cloud tried to download the update that doesn exist. If you click on Check for Updates in Creative clound you will see that there is no any updates for PS.
I have another computer (Mac) and tried to get the update yesterday evening at around 11 PM ET.

Gues what? LR was Ok, Camera Raw - Ok, PS - 11% and failed with 125 Error. Clicked on Check for Update button - CC refreshes and there is no PS update.

gupta shivangi

Legend

Hi there,

We're sorry for the trouble. Error code 125 usually appears when the application update is unable to reach Adobe servers. Check out this article to know more and fix the issue: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error125

Let us know how it goes.

CKHolmes

Participant

The response of "Check network connectivity and firewall rules" is a pat answer and in no way addresses the issue. Our systems are configured by template and GPO, so everyone's settings are the same. Yet, some can update and some cannot. I have found no way around the issue. Uninstalling the current version is no help, because then you are unable to install any version.

Bottom line, if Adobe wants this automated subscription service to work, their products should be rock solid and not cause so many issues related to updates. And right now, there are too many.