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Error Code 202 when Installing CC Update

New Here ,
Oct 23, 2018 Oct 23, 2018

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"There seems to be a problem in extracting files. It could be because there is no space on the disk (I have 256GB empty). For additional troubleshooting..."
I have read the Staff responses--forwarding people to a thread about a different error code.

I am receiving an A12E1 error when trying to install my Creative Cloud applications

That will not help me here.

I made sure I have no firewalls on or proxies in Network Preferences

Help?

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Creative Cloud

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Community Expert ,
Oct 23, 2018 Oct 23, 2018

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Code 202 https://forums.adobe.com/thread/1485561

 

NOTE - This OLD FORUM link is no longer good, it goes to a generic page

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New Here ,
Oct 23, 2018 Oct 23, 2018

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That link goes to a "Page Not Found" Page

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Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

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Hi Thenaxxx,

Error 202 indicates the downloaded asset could not be download or extracted. Please make sure you have a stable internet connection when trying to update or download any Adobe app.

As you have mentioned you have all the permissions, I would still insist in confirming that by checking the following help document: Preferences folder read-only error | Permissions issue, make sure all the folders listed in this document has full read and write permissions on your machine.

Also, it would help if you can turn off any anti-virus or internet security software installed on your machine for the time being.

Let us know if this helps.

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Community Beginner ,
Apr 08, 2023 Apr 08, 2023

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this is what I get when using your advice link 

 

Error 404: Page not found.

This page isn't available. Try checking the URL or visit a different page

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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@Gundawg 

 

try a different browser. 

 

if that fails, what are you trying to download, and what's your os?

 

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Explorer ,
Aug 01, 2023 Aug 01, 2023

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I have the same problem for the second time. I have a stable internet connection. What folder should I check for the rights? 

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Community Expert ,
Aug 01, 2023 Aug 01, 2023

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Explorer ,
Aug 02, 2023 Aug 02, 2023

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Did as it was described and still the same error. Always at 89% stops. 4 months ago I had the same issue and Support had to connect and duplicate the Core CC APP or something to fix it. 

SerhiiHubernachuk_0-1690969295719.png

 

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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@Serhii Hubernachuk 

 

sorry to hear that, but maybe having adobe support check your computer is prudent, so contact via chat.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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