ERROR CODE 306 - NO solutions provided works

[Airborne Frog]

Hi,

I'm getting Error code 306 (Unable to install/update the product) in Creative Cloud on my computer and having consulted Adobe on Twitter and after I tried their suggested solutions, I'm still having the problem.

I'm starting to wonder if uninstalling/re-installing my Adobe products are the only solution, but I really DON'T wanna go down that route as I'm on the road working and don't know if I have the time (I can be called out at any time 24/7).

So anyone out there who know what else I can do to get things working again????

Thanks in advance!

[AxelMatt]

Do you have download and installed the latest version of the Creative Desktop Client?

How to download the Creative Cloud desktop app (adobe.com)

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

• backup all personal data, like templates, presets etc.
• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
• use the desktop app to install your cc programs/trials
• restore your personal data.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

[Airborne Frog]

Hi Axel,

Thanks, I'm gonna try what you suggest, as soon as I know I have more time on my hands (as I said, I'm on the road right now), as, being me, I think it'll take some time...

Thanks again!

Stay safe.

[Gorillo]

The link https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html redirects to the support community, and the forum itself is not searchable. I also have this problem, and it´s not working to reinstall the Creative Cloud Deskop app. In fact, nothing happens when I run the installation. How come there are no solutions from Adobe on this? I had to go through the whole process of uninstalling and reinstalling everything quite recently. Really useless support from Adobe itself whenever you run into problems, which is too often.

[AxelMatt]

Here's the corrected link: Uninstall or remove Adobe Creative Cloud apps

[LTGCG]

Grettings!

I'm unable to install updates nor can I use the Uninstall feature in Creative Cloud to uninstall the apps.  I get the Error code 306 when trying to install updates or uninstall the apps.  I am running under Windows 11.  I don't want to take a sledgehammer to the apps and remove them using a third-party app (I want to keep my presets and templates), but at this time I fear I don't have any other choice.  Anyone have a better solution than to yank out Photoshop, Lightroom, etc. with extreme prejudice, sweep the registry, restart, and reinstall?  Thanks for any and all advice in advance!  

[säntis-härzstart.ch]

I have the same problem already for the third time - I wonder wwether I have to replace Adobe by an other software:

- always the error code 306

after uninstalling and reinstalling it runs for some weeks, then at new the same problem - even if this is a monthly payed service. So if Adobe take the payements without giving the service there is an severe behavour and transparency problem...

Apperently I will have to contact the consumer protection and transparency organisation or even file a lawsuite in US.

[Gorillo]

This issue was resolved when I installed a Windows update security patch. Check that your Windows installation is up to date, and contact Adobe customer service if your issue is not resolved. 

[LTGCG]

I'm currently up to date on all Windows 11 security patches.  I've tried this to no avail:  uninstalled Creative Cloud, swept the registry, rebooted, then reinstalled Creative Cloud.  No joy.  I guess I'll have to uninstall everything, sweep the registry, reboot, and reinstall all apps.  Hopefully my presets will be preserved.  If not, they're backed up.  Thanks for the feedback, and hopefully someone at Adobe looks at this!

[Gorillo]

I might add that with this issue I actually got help from an Adobe customer service representative, for the first time ever. He logged in to my computer remotely, and we went through different steps together to resolve this issue. 

[Zaki McZader · Accepted solution]

Had the same problem last time..
No solution worked and had to uninstall all apps. Faced the same problem weeks later. 
What I did is Launching the CC dektop app unintaller tool and chose " Repair ".
That solved the problem and could update apps normally. 

Links to download the CC desktop app uninstaller tool :
 Windows macOS

Hope this helps.

 

[GravityDesignWorks]

This is the correct answer.  This problem started a few days ago and nothing worked except the repair function through uninstall.  Thank You!

[Gitte A]

@Zaki McZader Thank you so much! Your solution was the one that fixed the issue 🙂

[kglad]

for others, the sequence involved with "fixing" a problematic cc installation is:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.