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Airborne Frog
Airborne Frog
Participant
September 26, 2021
Answered

ERROR CODE 306 - NO solutions provided works

  • September 26, 2021
  • 3 replies
  • 7470 views

Hi,

I'm getting Error code 306 (Unable to install/update the product) in Creative Cloud on my computer and having consulted Adobe on Twitter and after I tried their suggested solutions, I'm still having the problem.

I'm starting to wonder if uninstalling/re-installing my Adobe products are the only solution, but I really DON'T wanna go down that route as I'm on the road working and don't know if I have the time (I can be called out at any time 24/7).

So anyone out there who know what else I can do to get things working again????

 

Thanks in advance!

    This topic has been closed for replies.
    Correct answer Zaki McZader

    Had the same problem last time..
    No solution worked and had to uninstall all apps. Faced the same problem weeks later. 
    What I did is Launching the CC dektop app unintaller tool and chose " Repair ".
    That solved the problem and could update apps normally. 

    Links to download the CC desktop app uninstaller tool :
     Windows macOS

    Hope this helps.

     


    3 replies

    Zaki McZader
    Zaki McZaderCorrect answer
    Inspiring
    March 30, 2022

    Had the same problem last time..
    No solution worked and had to uninstall all apps. Faced the same problem weeks later. 
    What I did is Launching the CC dektop app unintaller tool and chose " Repair ".
    That solved the problem and could update apps normally. 

    Links to download the CC desktop app uninstaller tool :
     Windows macOS

    Hope this helps.

     


      G
      GravityDesignWorks
      Participating Frequently
      June 15, 2022

      This is the correct answer.  This problem started a few days ago and nothing worked except the repair function through uninstall.  Thank You!

      Gorillo
      Gorillo
      Participant
      January 23, 2022

      This issue was resolved when I installed a Windows update security patch. Check that your Windows installation is up to date, and contact Adobe customer service if your issue is not resolved. 

      LTGCG
      LTGCG
      Participant
      January 23, 2022

      I'm currently up to date on all Windows 11 security patches.  I've tried this to no avail:  uninstalled Creative Cloud, swept the registry, rebooted, then reinstalled Creative Cloud.  No joy.  I guess I'll have to uninstall everything, sweep the registry, reboot, and reinstall all apps.  Hopefully my presets will be preserved.  If not, they're backed up.  Thanks for the feedback, and hopefully someone at Adobe looks at this!

      Gorillo
      Gorillo
      Participant
      January 23, 2022

      I might add that with this issue I actually got help from an Adobe customer service representative, for the first time ever. He logged in to my computer remotely, and we went through different steps together to resolve this issue. 

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      September 27, 2021

      Do you have download and installed the latest version of the Creative Desktop Client?

      How to download the Creative Cloud desktop app (adobe.com)

       

      If this doesn't help I would suggest a complete and clean reinstallation.

      Please follow the steps below:

       

      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
        Gorillo
        Gorillo
        Participant
        September 28, 2021

        The link https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html redirects to the support community, and the forum itself is not searchable. I also have this problem, and it´s not working to reinstall the Creative Cloud Deskop app. In fact, nothing happens when I run the installation. How come there are no solutions from Adobe on this? I had to go through the whole process of uninstalling and reinstalling everything quite recently. Really useless support from Adobe itself whenever you run into problems, which is too often.

          LTGCG
          LTGCG
          Participant
          October 29, 2021

          Here's the corrected link: Uninstall or remove Adobe Creative Cloud apps

           


          Grettings!

          I'm unable to install updates nor can I use the Uninstall feature in Creative Cloud to uninstall the apps.  I get the Error code 306 when trying to install updates or uninstall the apps.  I am running under Windows 11.  I don't want to take a sledgehammer to the apps and remove them using a third-party app (I want to keep my presets and templates), but at this time I fear I don't have any other choice.  Anyone have a better solution than to yank out Photoshop, Lightroom, etc. with extreme prejudice, sweep the registry, restart, and reinstall?  Thanks for any and all advice in advance!  

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