ERROR CODE 306 - NO solutions provided works

Community Beginner ,
Sep 26, 2021 Sep 26, 2021

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Hi,

I'm getting Error code 306 (Unable to install/update the product) in Creative Cloud on my computer and having consulted Adobe on Twitter and after I tried their suggested solutions, I'm still having the problem.

I'm starting to wonder if uninstalling/re-installing my Adobe products are the only solution, but I really DON'T wanna go down that route as I'm on the road working and don't know if I have the time (I can be called out at any time 24/7).

So anyone out there who know what else I can do to get things working again????

 

Thanks in advance!

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correct answers 1 Correct answer

Community Beginner , Mar 30, 2022 Mar 30, 2022

Had the same problem last time..
No solution worked and had to uninstall all apps. Faced the same problem weeks later. 
What I did is Launching the CC dektop app unintaller tool and chose " Repair ".
That solved the problem and could update apps normally. 

Links to download the CC desktop app uninstaller tool :
 Windows macOS

Hope this helps.

 


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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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Do you have download and installed the latest version of the Creative Desktop Client?

How to download the Creative Cloud desktop app (adobe.com)

 

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

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Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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Hi Axel,

Thanks, I'm gonna try what you suggest, as soon as I know I have more time on my hands (as I said, I'm on the road right now), as, being me, I think it'll take some time...

 

Thanks again!

 

Stay safe.

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Community Beginner ,
Sep 28, 2021 Sep 28, 2021

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The link https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html redirects to the support community, and the forum itself is not searchable. I also have this problem, and it´s not working to reinstall the Creative Cloud Deskop app. In fact, nothing happens when I run the installation. How come there are no solutions from Adobe on this? I had to go through the whole process of uninstalling and reinstalling everything quite recently. Really useless support from Adobe itself whenever you run into problems, which is too often.

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Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

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Here's the corrected link: Uninstall or remove Adobe Creative Cloud apps

 

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Grettings!

I'm unable to install updates nor can I use the Uninstall feature in Creative Cloud to uninstall the apps.  I get the Error code 306 when trying to install updates or uninstall the apps.  I am running under Windows 11.  I don't want to take a sledgehammer to the apps and remove them using a third-party app (I want to keep my presets and templates), but at this time I fear I don't have any other choice.  Anyone have a better solution than to yank out Photoshop, Lightroom, etc. with extreme prejudice, sweep the registry, restart, and reinstall?  Thanks for any and all advice in advance!  

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New Here ,
Jan 23, 2022 Jan 23, 2022

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I have the same problem already for the third time - I wonder wwether I have to replace Adobe by an other software:

- always the error code 306

after uninstalling and reinstalling it runs for some weeks, then at new the same problem - even if this is a monthly payed service. So if Adobe take the payements without giving the service there is an severe behavour and transparency problem...

Apperently I will have to contact the consumer protection and transparency organisation or even file a lawsuite in US.

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Community Beginner ,
Jan 23, 2022 Jan 23, 2022

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This issue was resolved when I installed a Windows update security patch. Check that your Windows installation is up to date, and contact Adobe customer service if your issue is not resolved. 

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New Here ,
Jan 23, 2022 Jan 23, 2022

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I'm currently up to date on all Windows 11 security patches.  I've tried this to no avail:  uninstalled Creative Cloud, swept the registry, rebooted, then reinstalled Creative Cloud.  No joy.  I guess I'll have to uninstall everything, sweep the registry, reboot, and reinstall all apps.  Hopefully my presets will be preserved.  If not, they're backed up.  Thanks for the feedback, and hopefully someone at Adobe looks at this!

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Community Beginner ,
Jan 23, 2022 Jan 23, 2022

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I might add that with this issue I actually got help from an Adobe customer service representative, for the first time ever. He logged in to my computer remotely, and we went through different steps together to resolve this issue. 

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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Had the same problem last time..
No solution worked and had to uninstall all apps. Faced the same problem weeks later. 
What I did is Launching the CC dektop app unintaller tool and chose " Repair ".
That solved the problem and could update apps normally. 

Links to download the CC desktop app uninstaller tool :
 Windows macOS

Hope this helps.

 


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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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This is the correct answer.  This problem started a few days ago and nothing worked except the repair function through uninstall.  Thank You!

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