Error Code 306 - What is going on here?

New Here ,
May 03, 2022 May 03, 2022

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So why isn't PS updating? I mean this is ridiculous, the update from creative cloud won't update PS, error code 306, download new CC installer, which also shows the same issue, error code 306 and PS won't update at all.

 

All I get is upgrade for this or that, and NO support at all to reference how to fix this stupid error.

 

Outrageous that Adobe takes the subscription dollars so effectively, but won't sort out their services to customers as easily. What a rip off.

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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@ZAAAX wrote:

All I get is upgrade for this or that, and NO support at all to reference how to fix this stupid error.

 


 

 

Hi

Did you use the direct download as indicated here?

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306

 

97A89FE7-2DB2-4522-96AD-297B0F8A110A.jpeg

 

If you used the direct download links and it still did not work, contact Adobe Customer Care for support:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser does not auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare. They are very responsive.

~ Jane

 

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New Here ,
May 03, 2022 May 03, 2022

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Hi Jane,

Yes I did that already, 3 times.

After each fresh new install I keep being asked to update then automatically CC trys to update and the error keeps happening. 

 

Just a continual loop to an error. I'll try this Adoe Customer Care link and get back to you with that trail. 

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New Here ,
May 03, 2022 May 03, 2022

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Wow, ok so Adobe customer care, I'l already been here and received NO help at all. Way too confusing and I think Adobe thinks I'm supposed to be a software tech or whatever to sort through this quagmire of options.

The virtual assistant knows nothing, as a customer would expect it to. It's a virtual AI, how the whichwhat are we supposed to get answers from a programmed robot? What a joke this is.

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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@ZAAAX 

 

Type "agent" into the chat box to get a human.

 

Jane

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Hi, moving to the install forum.

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