ERROR CODE 306

[A.M.5DD4]

I am getting an error code 306 when updating Photoshop 23.02, Lightroom Classic 11.01 and Camera RAW 14.01. I have Creative Cloud Desktop 5.6.0.788

[Jeff A Wright]

A.M. were you able to provide the advice given in your previous discussion on this topic at https://community.adobe.com/t5/download-install-discussions/eerror-306-after-update-windows-11/m-p/1...?

[A.M.5DD4]

Yes, and it worked under Windows 11 and I have the version from October 26, 2021. But after that it didn't work anymore.

[Jeff A Wright · Accepted solution]

Ok, thanks for the update, A.M. 

Based on your post, you have the most recent version of the Creative Cloud desktop app per the directions in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs-1.html#error306.   For your next steps, I recommend removing and reinstalling the Creative Cloud desktop app by following the steps listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html.  This will ensure that there are no components of the Creative Cloud desktop app are out of date.

[A.M.5DD4]

I have uninstalled and reinstalled the programs. Now it works.

[Jeff A Wright]

Excellent, A.M.  You may want to bookmark https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html in case Error 306 returns again.

[SteveR44Mag]

Thank you Jeff

I am on windows 10 64bit, everytime I have an update on the adobe cloud I was getting this error. It has been driving me nuts. I came across this article and want to thank you for this information. I ended up running the cleaning tool which gave me a nice and clean uninstall and reinstalled the adobe cloud which fixed my updating issues. What would be nice to see tho is on the error page for this error 306 is more information like you gave here. Because just doing a manual download wouldn't fix it and I do believe is all that did was just corrupt the cloud files.

Again Thank you for this support

Steve