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Error Code 4 When installing Creative Cloud App

New Here ,
Aug 08, 2017 Aug 08, 2017

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Hello everyone, I have a Macbook Pro Mid 2010 and Im trying to install creative cloud desktop app. I keep getting an error code 4 when installing. Ive tried using the cleanup tool, restarted my computer afterwards. Turned off my firewall. I went to my system preferences and turned on to allow apps to be downloaded anywhere. I don't use the same download file incase its corrupted. I throw it in the trash can and empty it. I went to my utility folder and delete any adobe folders remaining and do the same.  I cant find what an error code 4 means when I google it. Im at my wits end. What are my options?

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correct answers 1 Correct answer

LEGEND , Aug 08, 2017 Aug 08, 2017

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-

...

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New Here ,
Aug 08, 2017 Aug 08, 2017

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Screen Shot 2017-08-08 at 1.10.21 PM.png

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LEGEND ,
Aug 08, 2017 Aug 08, 2017

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Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

If present remove Creative Cloud app /Adobe Application Manager.

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

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Adobe Employee ,
Aug 08, 2017 Aug 08, 2017

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Explorer ,
Mar 26, 2020 Mar 26, 2020

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Hi

I'm still get the P4 error... 😞

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New Here ,
Apr 01, 2020 Apr 01, 2020

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Same here
Tried uninstalling, cleaner, removed the folders mentioned.

Adobe cc is still greyed out on the menu bar on 10.14.

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New Here ,
Sep 14, 2023 Sep 14, 2023

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still didn't fix for windows, heres the error in the log: | [ERROR] | | Setup | WAMB | DunamisIngestWrapper | | WAMB | 4564 | Inside addCommonAttributes, failed to add key: context.params value: with Error code 4

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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@nico32273011h7zc 

 

what's your os/version?

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New Here ,
Sep 14, 2023 Sep 14, 2023

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windows 10

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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what build?

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New Here ,
Sep 14, 2023 Sep 14, 2023

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version 22H2

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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LATEST

if nothing cc has ever been installed or attempted to install you can skip the first few steps and start with the cleaner step.  but check first!



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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