Error code 50

Question

The answer from John T Smith did not help. Still get the same error code. I am running windows 10, 64 bit if that helps. I have tried everything in the forums as well as what was suggested. This is totally ridiculous, I have wasted a half a day on this program. You would think that by now Adobe would have it right. I am considering just dumping this program and finding something else. I cannot afford to waste half a day everytime there is an update!!!

kglad · Accepted Answer

if that's the "..cc failed to update.." error,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

davet85363853 · Answer

I had this same error when I would use the CC Cleaner tool to Uninstall the Creative Cloud Desktop package that was created using the CCPackager tool.

After uninstalling the CC Desktop package, it would fail to reinstall with exit code 1603. I checked the PDApp.log and it showed a FATAL error "The bootstrapper Process return code (50). Stopping the Installation."

My solution to allow the reinstall of the CCDesktop package was in the wrapper script (vbscript) to install the package I had to do the following:
TASKKILL.exe /F /IM explorer.exe /T (kills any explorer.exe processes)
Install the Creative Cloud Desktop package

oWSH.Run "explorer.exe" (creates an explorer.exe process)

I believe the reason explorer.exe needs to be killed first is because the CC Desktop includes the "Creative Cloud Files" symbolic link under Favorites in the Windows Explorer window. I noticed that the first time I installed the package interactively, the MSI itself does kill the explorer process and recreates it, so I'm not sure why on a reinstall it isn't able to do it as well.

I suggest if you are deploying this silently via SCCM you only install it when no user is logged on.

When you use the CCPackager tool to create a package for the CC Desktop simply uninstalling the MSI using msiexec will not actually remove the CC Desktop.

This appears to be by design by Adobe as they don't want this component to be uninstalled from the PC when you remove these CC packages.

The only silent uninstaller I can find for the CC Desktop was using the CC Cleaner tool.

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