Error code: 71 when trying to install Creative Cloud (Win10) Desktop app

[labutch]

Have hit a brick wall trying to install Creative Cloud on my mac running Win10 via parallels.

When I try to run the executable (even when right clicking to "Run as Adminstrator") I get the following error message.

"We've encountered the following issues:

This application cannot be run from a network drive. Please

copy it to a local folder and re-launch it.  (Error Code: 71)"

I don't see any options to download the entire executable.  I've tried downloading from IE, Edge and Chrome.

Any suggestions?

Thanks in advance.

[katherinev55789729 · Accepted solution]

Hi,

I ran into the same problem. Save the download file to your local machine from within your Win10 environment.

This PC

> Select Local Disc (C:)

It should look like this

C:\Users\YourFolder\Desktop

And once you have it saved there double click to RUN.

Best Regards,

Katherine

[dmenkhau]

Thanks!  That worked for me too!

[sum2jar]

That worked for me too: Mac user, running Win 10 on Parallels. In the Win 10 environment (in Parallels), I dragged/copied the CC installer to the C: drive, and that fixed the problem.

[Michael23418786aj2s]

Great! Thanks a lot for this clue! I had the same problem (Win 11 running on Parallels on my MacBook) and copy the installer software th C: is solving the issue. 

[Mcleeves]

This worked for me but it was a little tricky because the computer was on the domain.  The regular desktop in Windows was not the correct desktop.  I needed to follow this path:

C:\Users\Username\Desktop

That desktop was different than the desktop Parallels shows in Windows Explorer.

[Phoebe26000593t1jg]

I was having this exact problem, thank you so much!

[Sam27386841t3b8]

This is great. Works! Thank you.

[Ed30051675fivi]

My Acrobat printer is missing from my printer list again. 

[kglad]

@Ed30051675fivi 

are you seeing error code 71?

[Cy33618083ulsc]

Absolute legend. Thanks; worked for me.

[Bus34016062n2xy]

Can you do a video on how to do it cause I'm still having trouble 

[kglad]

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html