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Error Code 717

New Here ,
May 27, 2022 May 27, 2022

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Trying to install Photoshop 2022 on Windows 10 21H2.

Error message says "The installer you downloaded won't work on your computer. Choose 'OK' to download the installer that matches your Windows. Error Code: 717"
Pressing OK directs you to install the exact same installer. It's an endless loop.

The Creative Cloud installer does the same thing.

The desktop meets/heavily exceeds all System Requirements.

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Community Expert ,
May 27, 2022 May 27, 2022

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Moving thread to the Download & Install forum from Photoshop ecosystem

 

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Community Expert ,
May 27, 2022 May 27, 2022

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if that fails, what ms browsers are installed on your computer?

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
May 27, 2022 May 27, 2022

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In alternative downloads for my Windows cant download file - i see "Not found"

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Community Expert ,
May 27, 2022 May 27, 2022

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what country are you in?

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New Here ,
May 29, 2022 May 29, 2022

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Ukraine

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Community Expert ,
May 29, 2022 May 29, 2022

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what's your os version?

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New Here ,
May 29, 2022 May 29, 2022

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Windows 10 Pro 21H2 64-bit

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Community Expert ,
May 29, 2022 May 29, 2022

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you should be clicking this link, 

 

kglad_0-1653841209522.png

 

if you are, and that's failing to download, try a different browser.  if that fails, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
May 27, 2022 May 27, 2022

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i have Microsoft Edge and Chrome

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New Here ,
Jun 28, 2023 Jun 28, 2023

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Привіт! Ви розібрались з цією помилкою? Бо маю таку ж проблему...

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi there,

Could you check if there are any Windows updates pending on your computer? Also, please check if your system meets the requirements for Adobe applications: Adobe Creative Cloud system requirements

Let us know if it helps.

Regards,

Shivangi

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New Here ,
Jun 29, 2023 Jun 29, 2023

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Привіт! У мого Windows обновлень ніяких немає. Та все відповідає вимогам - навіть більше ніж треба. Але помилка 717 все одно. Не можу нічого скачати з Вашого сайту. 

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Community Expert ,
Jun 29, 2023 Jun 29, 2023

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@Оксана30776795djww 

 

did you use the alternative download links in my previous message?

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New Here ,
Jun 30, 2023 Jun 30, 2023

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Звичайно, я вже все що пропонувалось на сайті спробувала.

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Community Expert ,
Jun 30, 2023 Jun 30, 2023

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LATEST

@Оксана30776795djww 

 

do you have a full (not customized) win 11 or an updated (in the past month) win 10?

 

if yes, then contact adobe support so they can check your computer.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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