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caitlino23
caitlino23
Participant
May 20, 2015
Answered

error code: DF024

  • May 20, 2015
  • 2 replies
  • 708 views

I initially had Illustrator CS6 downloaded right away and was using it when I first got the Adobe Creative Suite 6, which was in 2013. Since then, sometime in 2014 it somehow had gotten uninstalled on my mac. I finally decided to try redownloading it to my computer because I paid for it, and I need to use it! So frustrating. I keep getting the error code: DF024

This is the entire message that shows up:

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Illustrator CS6 Core 16.0.0.0 {AAF0D225-F129-40F2-916E-12E28DBD19ED} -----------

ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)

-------------------------------------------------------------------------------------

Does anyone know what this means? I really need to use the program.

This topic has been closed for replies.
Correct answer Govardhan.V

Navigate to Applications > Utilities.

Under Utilities, locate folder named Adobe Installers.

open it and let me know whether you can see Uninstaller file for Illustrator ??

And

Is the Adobe Illustrator CS 6 folder is present under Applications folder ?

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
May 20, 2015

Error DF024 states that the previous un-installation of the application  was not successful , the residue folder still exist and affecting new installation process.

When you run the Adobe Cleaner tool , check if you can locate Illustrator core option , if present remove it .

caitlino23
caitlino23Author
Participant
May 20, 2015

Illustrator is not present on the clean up....

caitlino23
caitlino23Author
Participant
May 20, 2015

Navigate to Applications > Utilities.

Under Utilities, locate folder named Adobe Installers.

open it and let me know whether you can see Uninstaller file for Illustrator ??

And

Is the Adobe Illustrator CS 6 folder is present under Applications folder ?


It wasn't in there either, but I did go to the applications folder, clicked a few things. Then tried reinstalling it, this time it happened to work! Thank you for your help, I appreciate it.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 20, 2015

    Click on the below link and run the Adobe Cleaner tool and check, if present remove Illustrator .

    Do not select Clean all option . it will remove All Adobe Apps.

    If present , select Illustrator and then click on " Clean up selected"   button .

    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

    Then try to install Illustrator again.

    If it not present under Adobe Cleaner tool list , let me know .

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