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WebFreak
WebFreak
Participant
May 24, 2020
Answered

Error Creative Cloud App

  • May 24, 2020
  • 4 replies
  • 3749 views

Hello community,

 

I got the following problem: After every new start from the PC the Creative Cloud is disrupted and needs to be reinstalled. That's a really problem. Is there somebody who got a solution for this problem?

 

Thanks.

This topic has been closed for replies.
Correct answer WebFreak

Hello Jeff_A_Wright,

I think we can close this post. I've reinstalled the complete system and constituted, that the whole thing was a bad interaction between the CC software, intel driver (that was the main problem => don't use Intel Optane ....) and maybe bad vibrations. 🙂

Now the system and CC runs very, very, very fine.

Thanks for your excellent communication and sorry for my frustrated wording. 🙂

Have a nice weekend.

4 replies

E
Emmajjm
Inspiring
January 8, 2022

drives me nuts too. same issue on pc, it always happenns

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 8, 2022

Hi Emma,

 

Could you please answer the question from @Jeffrey_A_Wright here https://community.adobe.com/t5/download-install-discussions/error-creative-cloud-app/m-p/11160761#M8202?

 

It would also help, if you could tell us more about your system: OS and version, memory, …

 

ABAMBO | Hard- and Software Engineer | Photographer
E
Emmajjm
Inspiring
January 9, 2022

T hank you for replying to every single person here. I think I have gotten every error I can. p81 p1 or 8 c303, sometimes I just get a "your system needs updating..." I did roll back from windows 11- I wonder if something went wrong there? Can that be a common thing? I always get to 58% with the CC-app installer as an admin and I keep my fingers crossed and nope! I got so frustrated I chatted with your support who gave me some time to figure this out, so I am not paying for nothing you know? I have all creative cloud apps in my plan and here is my pc. Windows 10 bc 11 gave me a headache

 

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i5 @ 2.90GHz 45 °C
Coffee Lake 14nm Technology
RAM
16,0GB Dual-Channel Unknown @ 1329MHz (19-19-19-43)
Motherboard
LENOVO 3704 (U3E1) 42 °C
Graphics
B277 (1920x1080@75Hz)
2047MB NVIDIA GeForce GTX 1660 Ti (MSI)

 

It says PHOTOSHOP NOT compatible with my computer? What does that mean because  this weird change, happened from one fine day when all way well, to the other?

WebFreak
WebFreakAuthorCorrect answer
Participant
May 29, 2020

Hello Jeff_A_Wright,

I think we can close this post. I've reinstalled the complete system and constituted, that the whole thing was a bad interaction between the CC software, intel driver (that was the main problem => don't use Intel Optane ....) and maybe bad vibrations. 🙂

Now the system and CC runs very, very, very fine.

Thanks for your excellent communication and sorry for my frustrated wording. 🙂

Have a nice weekend.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 29, 2020

Thank you for the welcome update, Webfreak!  I am sorry you had to take the step of formatting and then reinstalling the operating system.  

 

I would recommend that you keep a list of the applications that are being installed on the computer, in case the error starts again.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 25, 2020

Hi Jeff,

Since the last update mine has been going through the same thing, but the difference is  sometimes I'm lucky enough for the programs to magically reinstall themselves, but I never know if when I turn on my computer they're gonna be there. And I had a test for college where I needed AE, but guess what, on the morning of the test I had no program to take it with. I really hope you guys fix this, because it looks like it's not just me.


I am sorry to hear that, Julia.vieira.  

 

For your next steps, I would recommend you aggressively remove or disable any installed security or optimization software.  The behavior you are encountering is atypical and points to additional elements besides the operating system and Adobe applications being in play.  This may take the form of an uninstaller utility, disk optimization, or misconfigured anti-virus software.

 

If the error is occurring after every reboot, then you will want to focus on any third-party applications that are performing tasks either during the shut-down or restart process.

WebFreak
WebFreakAuthor
Participant
May 28, 2020

Hello Jeff_A_Wright,

thanks for your answer. No disk optimation software. Of course Norton is running. But that's not the problem. It was fine with earlier versions of CC app. No problems. Since one of the last upates of CC application EVERY restart the CC application is damaged, needs to be reinstalled. This problem slows my 8core system down, so that no other programs like filemanager etc. will start.
To the steps: The only step that resolves the error, is the complete deinstallation of this creepy CC software. Without this creepy cc software everything is fine. After removing (with the Adobe tools) and reinstalling the same problems. Restart - damaged CC - system massive slow down. Message after restart: "CC app is starting to slow. Please restart the app or your system." I lost time and money while the software has no funtion.
This creepy thing costs me a lot of time, paying for an NON functional software. I should send a bill to Adobe for this hours of spending time trying to solve this problems. 🙂 Sorry ... I'm not amused ... I'm very angry.
Adobe should do a better job please. This problem has to fixed more than asap. It can't be the way, that every day the software has to be removed and new installed. Sorry. Maybe you got a solution ....

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 28, 2020

    Thanks for the update, WebFreak.  You situation sounds very frustrating since you don't know what is causing the files to become damaged.

     

    For your next steps please contact our support team at https://helpx.adobe.com/contact.html and begin a chat session, so that the computer can be investigated to identify which software or process is damaging files on the computer.

     

    I would also recommend you back up any critical files on the computer, in case our support team is unable to identify the cause of the files becoming damaged on the computer.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 26, 2020

    WebFreak, what else is occurring on the computer, besides restarting?  Is any security or disk optimization software running a task after every reboot?  What steps in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html allow you to resolve the error?  Is it the same solution after every reboot?

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