Skip to main content
joek8868115
joek8868115
Participant
July 11, 2016
Answered

ERROR: DF024

  • July 11, 2016
  • 1 reply
  • 672 views
Hello,

I'm trying to install InDesign and every time I do, I receive this error: 

Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...   
-------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 1 error(s)    
----------- Payload: Adobe ID CC2015 AppBase 11.0.0.0 {DBFD0312-6E55-1014-8952-E78D43BC0147} -----------  
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{DBFD0312-6E55-1014-8952
-E78D43BC0147}\_12_c9e4bc69a1bc6651a72ed1df181a4e51" to "C:\Program Files\Adobe\Adobe InDesign CC 2015\AdobeXMP.dll" Error 32 The process 
cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, 
so that admin has rights to modify it.(Seq 36)  -------------------------------------------------------------------------------------

I have tried mutliple solutions I've found on the Adobe website and none of them have worked as of yet, including the Adobe Cleanup Tool.

Please help, I need this working ASAP!

Thanks,

Adam

This topic has been closed for replies.
Correct answer Bani Verma

Hi Joek8868115,

To know more about "Error: DF024" & " Exit Code 7" please see, Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5

To resolve this issue, please follow the troubleshooting steps mentioned here: Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

You may also see, FAQ’s for Creative Suite - Installation Failed and Launch errors:

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
July 11, 2016

Hi Joek8868115,

To know more about "Error: DF024" & " Exit Code 7" please see, Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5

To resolve this issue, please follow the troubleshooting steps mentioned here: Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

You may also see, FAQ’s for Creative Suite - Installation Failed and Launch errors:

Let us know if this helps.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices