used both products before, and I had to uninstall and reinstall them, so I removed and reinstalled them. All other programs were successful, and the other two had error code 117. The error code is a network problem, so it's strange why only two can not download it. Both are 6%, 7% are not completely down. So I did not know and tried the cleaner. What?
The other alternative, if you're trying to download using the Creative Cloud Desktop app and it doesn't work – e.g., it's too slow or stuck or frozen – then you can get the 2020 standalone installers instead via direct download links.
Hope that helps! Please update this thread to let us know how it goes.
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