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daniellzy
Participant
June 5, 2018
Answered

Error initializing Creative Cloud Desktop App

  • June 5, 2018
  • 3 replies
  • 8563 views

Hi, in an effort to identify what was causing a pop-up, I accidentally deleted some essential adobe files from the library and emptied the thrash.
Now I can't open the creative cloud app at the top menu bar on my macbook as it say "Error initialising Creative Cloud Desktop App".

I am also unable to download creative cloud from the website as it says I have already downloaded Adobe Creative Cloud.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Daniellzy,

Sorry to hear that you are unable to install Creative Cloud app again on your machine as it throws an error.

Please follow the steps given in 'Solution 3' of the following help document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

3 replies

A
aj56464101
Participant
June 19, 2018

This dosen't seem to help me. I checked for updates and it gave me this issue, Error initializing Creative cloud dessk top app.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 5, 2018

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

    J
    jamest73169542
    Participating Frequently
    November 12, 2018

    Nobody really answered the question: error initializing creative cloud desktop app

    Go to Cleaner in Adobe Creative Cloud folder in Applications. Run Uninstall Adobe Creative Cloud.

    It will ask you if you really want to Uninstall, but offers Repair. Repair fixes this problem. No need to download anything.

      B
      brians80251949
      Participant
      November 14, 2018

      Thnaks jamest73169542

      'Repair' fixed 'Error Initializing Creative Cloud Desktop App' for me.

      Bani Verma
      Community Manager
      Bani VermaCommunity ManagerCorrect answer
      Community Manager
      June 5, 2018

      Hi Daniellzy,

      Sorry to hear that you are unable to install Creative Cloud app again on your machine as it throws an error.

      Please follow the steps given in 'Solution 3' of the following help document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

      Let us know if this helps.

      D
      daniellzyAuthor
      Participant
      June 5, 2018

      Hey Bani!

      Thank you! I had to do solution 3 as you advised but ALSO solution 4 which was to create a new user account and install adobe. Then delete the old user account.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      June 5, 2018

      You're Welcome! Hope your issue is resolved now.

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